Jonah Gemao Email & Phone Number

Cantilan, Caraga, Philippines

Lead operations and product development for deposit and remittance services, ensuring compliance with industry regulations.Oversee the enhancement of customer experience, improving service delivery and efficiency across departments.Collaborate with cross-functional teams to implement innovative solutions that drive growth and operational excellence.

Cebu, Central Visayas, Philippines

▪Achieved fund generation and cross-selling targets▪︎Supervised the branch overall marketing section and the new accounts operations▪Promoted accuracy levels on overall marketing operations and customer handling▪Promoted no audit exceptions or low audit risk rating on core process ▪Engaged in business development and customer relationship activities▪Direct the training or performance evaluations of marketing or new accounts personnel and oversee their daily activities▪︎Conducted KYC process and customer due diligence for bank compliance▪︎Prepared and submitted over 200 amla-related reports and recommendations annually

Cebu - Elizabeth Mall Branch

▪Assisted the marketing officer in the implementation of marketing initiatives to help branch achieve its targets▪Assisted customers with setting up or closing of accounts, loan applications and signing up for new services▪ Processed Time Deposit, investment fund renewals and redemptions▪Offered bank services available to prospective customers ▪Prepared and compiled bank certificates, bank statements, and other information about new accounts

Bdo Cebu Elizabeth Mall Branch

▪Performed over-the-counter transactions within maximum efficiency and with strict adherence to overall bank standards▪Performed customer transactions for money orders, cashier's checks, deposits and withdrawals▪︎Executed wire transfers, stop payment orders, fund transfers▪ Reconciled cash drawer and resolved discrepancies