Guest Experience Lead
CurrentAct as a host by greeting and orienting guests. Provide an unforgettable experience through personalized service. Ensure the safety of guests. Enthusiastically engage with guests by answering questions, resolving issues, and taking opportunities to make personalize the experience for guests. Be knowledgeable of the SUMMIT brand, experience, and products. Lead by example for Guest Experience Ambassadors. Ensure the operation is moving smoothly by actively communicating between managers, leads, and ambassadors. Complete opening and closing check lists. Train new hires. Provide feedback to improve the guest experience program. Embody the core values of Attitude, Creativity, Safety, and Professionalism.