Jonah Mabalay Email & Phone Number

Calgary, Ab, Ca

• Founded an online entrepreneurial venture offering seasonal sweet confections.• Created strategic and operational business plans and managed financials.• Leveraged social media channels to create visual contents featured in media websites such as Avenue Calgary Magazine, Curiosity Calgary, To Do Canada, Dished Calgary, Date Night YYC.• Increased customer engagement of potential target market to over 2,000 clients.• Managed online sales and streamlined procurement process.

Calgary, Alberta, Canada

Calgary, Canada

• Increased monthly revenue through upselling higher category rooms.• Improved processes by automating cash and credit card tracking, guest compliments and complaints using Excel. • Maintained a $1,500 cash register, accounted for errors, and resolved discrepancies.• Reconciled cash and credit card receipts with front ledger.• Filed invoices into Opera system and presented customers with invoices at check out. • Carried over accounts receivables into the system to ensure customer-billing rate remains the same.• Cash handling including managing foreign currency: USD and credit card payments.• Conducted a monthly inventory count for customer room provisions and office supplies.• Procured office supplies through the Staples corporate account and toiletries through local vendors.• Assisted the manager with month-end by reconciling inventory item counts matched Excel tracker.• Processed employee gift expenses up to $50 per guest.• Verified accuracy and completeness of guest accounts against the revenue reports.• Provided exceptional customer service to guests; welcomed at check-ins and check-outs, assisted guests in hotel and restaurant reservations, provided tourist recommendations, and resolved customer complaints. • Collected paperwork for daily sales and distributed it to other departments.• Collaborated with a team of 7 to ensure tasks were completed accurately and efficiently.

Calgary, Canada

• Managed guest reservations and waitlists in OpenTable reservation system.• Performed data entry and updated records.• Processed Point of Sale (POS) transactions and troubleshot errors.• Accomplished office tasks such as filing, faxing, and photocopying.• Answered phone calls from guests and redirected them to other departments.• Created guest invoices and collected payments.• Closed credit card and gift card machine batches.• Effectively trained over 20 staff members per Front of House service standard.

Cpa Candidate Pep Program, Accounting

CPA student

Bachelor'S Degree, Business Administration - Accounting (Baac), 3.8 / 4.0

Diploma, Business Administration And Management, General, 4.0 / 4.0

Activities and Societies: Phi Theta Kappa Honor Society- Beta Sigma Tau Chapter