Jonah Mitchell Email & Phone Number

Chapel Hill, NC, US

• Decreased site DEA by 32% since becoming DRT9 quality champion
• Decreased RTS DPMO by 28.5% YTD since staring at DRT9 as well as decreased OODT units by 43%. DRT9 has led region in RTS DPMO 9 out of 12 months, and seven straight months
• FPY decrease of 67.87% comparing Aug 2023-Jul 2024 to Aug 2022-Aug 2023 (43,094 compared to 13845), DRT9 has been best in region in FPY DMPO, 9/12 months Jonah has been here.
• In first Peak at DRT9 as Ops Manager, team decreased sites RTS DPMO by 34%, DEA BPS by 31%, PNOV DMPO by 8%, and increased total dispatched shipments by 21% compared to Peak 2022
• Lead a team of three Area Managers, three Driver Trainers, Two Process Assistants, and Five Associates

• Starting as site Concessions POC in Week 17, DRT7 saw a 22% decrease in DPMO, top 10% in region
• Tarheel Regional Champion for % PvA DPPH, North Carolina sites saw a 5.86% increase in Q1 2023 YoY
• DRT7 had a 99.7% Delivery Completion Rate in December 2022, the best performance in North Carolina
• Trained and developed two L4 leaders as loadout managers and in turn both AM’s got promoted

• Ensured customer promise was met by identifying and removing barriers Delivery Associates were facing on road, doing this made DRT7 top in North Carolina for RTS DPMO
• Launched DRT7, a new delivery station in Garner, NC that has continuously been ranked top in North Carolina for overall performance
• Engaged Amazon and Delivery Associates through raffles, prize giveaways, and other various activities

Charlotte, North Carolina, United States

• Developed leads within the health-care industry through cold-calling and analytical research
• Exceeded quota by 125% in the first month of working net-new clients
• Promoted from small accounts to enterprise accounts in one month
• Utilized Salesforce to identify key contacts and track target metrics

High Point, North Carolina

• Completed High Point University polls and other survey research projects on behalf of the HPU Survey Research Center
• Taught interviewing techniques, research ethics, and teach how to use the data collecting system to new interviewers

Greater San Diego Area

• Worked directly with the Inside Sales Representative to create BOLs, quotes, reservations, invoices, and called on dormant accounts
• Completed monthly branch audits
• Met with clients to ensure we are helping them fulfill all their needs
• Learned about and assisted with preventive maintenance services, installs, and operation of generators and other climate control solutions
• Trained on and gained experience using RentalMan and MySalesForce

York, Maine

• Trained employees on the computer system and served customers
• Helped manage inventory and restock the bar
• Closed the bar at the end of the night
• Advertised events on social media
• Created employee schedules

• Performed marketing research to identify job industry trends and needs for my school and other schools within a specific geographical region
• Supported social marketing team in day-to-day functions and strategic planning
• Performed Competitor Analysis

York, Maine

• Trained employees on the computer system and waited on customers
• Averaged 40+ hours a week in a fast paced environment
• Restocked and closed the store