It Helpdesk Specialist
CurrentFront-line IT support resolving all on-site/off-site issues for users while using critical thinking skills:Computer hardware & software - Corporate imaging, installing & setting up apps, installing PC hardware (memory, SSDs, GPUs, CMOS batteries, etc.)Other IT hardware - printers, phones, switchesNetwork administration - wiring and running Cat6 cables, administering network connectivity, WiFi, VPN vLAN, switch, and server functionalityResponsible for fixing 100% of our division's PCs during the Crowdstrike BSOD outage which disabled millions of Windows computers worldwide.