Maintained accountability to the Air Operations Center Executive leadership team for standardizing unit processes, setting operational standards following organizational guidance; managed the Air Operations Center's evaluation program to include analyzing trends and recommending corrective actions.• Managed the development of policies and procedures for administering initial and annual evaluations for 60 subordinate organizations while overseeing course curriculum and ensuring evaluation standards met training task requirements• Guided the company mission qualification training plan; identified and developed four training processes and established qualification standards for five combat plans division positions• Oversaw the quality assurance of the organization’s Management Internal Control Toolkit (MICT) program., validated 36 checklists while inspecting over 600 items, increasing the company’s checklist compliance by 33%• Developed and implemented a quality assurance program for 35 systems and 20 workstations confirming standardized operations of a $40M critical operations systems

• Operated the organizations planning and messaging for directing workforce structure changes, operation provisions, unit activations, and relocations• Developed operations plans for the reorganization and realignment of two critical infrastructure units identifying and correcting deficiencies to make sure strategic initiatives were completed• Provided expertise for the Radio Solar Telescope Network (RSTN) operations facilities relocation certifying all radio frequency interference was identified and mitigated

Assisted Senior Executive Officer in leading all departmental operations and control of 35 aircrew, intelligence, aerial port, Air Mobility Liaison Officer, Survival, Evasion, Resistance, and Escape, and civilian employees. Led 4 Executive Directors in coordination and execution of joint military operations. Planned, coordinated, and executed Mobility Air Forces participation in Joint Chief of Staff accredited military operations rehearsal at the Joint National Training Center for executive programs. Provided feedback to Headquarters Air Mobility Command on operational readiness and survivability.OPERATIONS MANAGER:➨ Collaborated staff specialists and subordinate unit supervisors; monitored and coordinated the execution of assigned missions. ➨ Evaluated existing internal programs, plans, and procedures. Directed analysis of shortfalls in individual areas. ➨ Initiated establishment of operating guidelines and explained operational requirements to staff and supervisors for changed programs and processes. Directed and monitored proper implementation. ➥ Partnered with Civil Engineering Executive Officer for maintenance employees flightline workspace; enabled immediate aircraft access. ➥ Coordinated 143 air operations, delivered 155 jumpers, 140 passengers and 184 tons of cargo; prepared personnel for military operations.

Assisted Headquarters Air Force with NATO and International Civil Aviation Organization proposed policy changes to enhance program. Supported Major Command Training and Standards and Evaluations Division. Led FAA/DoD Flight Checks and FAA Air Traffic Control school tours.Instructed final exam preparation course. Directed 2-officer and 2-civilian division; USAF operations authority for aviation geospatial/intel Safety of Navigation-based programs, standards and requisitions.PROGRAM DIRECTION:➨ Managed, controlled, monitored and executed established programs in such areas as personnel coordination, business administration, employee relations; resource and manpower.➨ Established plans and reporting requirements with specialists. Developed directives, implemented instructions, and technical guidelines on individual program areas for supervisors. ➨ Reviewed and analyzed policy issues. Evaluated units' performance in individual program areas by review and analysis of records and reports, staff assistance visits, and command inspections. ➥ Created new daily joint military brief staffing process; implemented Joint Operations Center operations; reduced daily report error 50%. ➥ Synchronized 18-nation coalition collection assets; met 100% Intelligence, Surveillance, and Reconnaissance operational requirements. ➥ Hand picked as Executive Officer Inspector General representative; 11-member team implemented 32 Major Graded Area checklist. Identified and corrected 5 areas for improvement.

Provided expert guidance and assistance in management of complex projects, studies, and action items, kept HQ informed of critical developments and provided expert advice on the administrative aspects of various issues. Participated in planning and budgeting process and assisted in assessing performance improvement initiatives. Analyzed organizational performance facts and data to draw conclusions and provide recommendations.EMPLOYEE RELATIONS:➨ Provided managerial support to assigned organizations for personnel and employee issues. ➨ Developed and presented solutions to situations affecting inter-related personnel issues. ➨ Advised and assisted on workforce relations, performance management and recognition, employee counseling, and related functions. ➥ Mentored 43 team members; led career development and directed aviation upgrade training; ensured readiness for operational deployment. ➥ Assisted operations office in making flying leadership decisions; managed efficient production of 25 aircraft and 159 personnel.PROCESS IMPROVEMENT:➨ Analyzed problems and issues to determine the best and most appropriate course of action. ➨ Collaborated with management to develop, analyze, evaluate, and review projects relating to improving the effectiveness of work methods and procedures, manpower utilization, distribution of work assignments, and other administrative issues.➥ Investigated and reported aircraft mishaps, determined causes, and recommended solutions to prevent future recurrence.➥ Oversaw 230+ mishaps/events valued at $1.1M; tracked trends and refocused prevention efforts that reduced mishaps 27%.

Served as command and operations officer for leadership and supervision of 43 assigned departmental navigators. Advised commander on aircrew status, trends and flight members’ effectiveness; technical advisor to operations officer. Performed department staff level functions and operations expertise for 216-member department; ensured all training is completed. Validated flight training program and proficiency of 43 navigators to perform all facets of the tactical airlift mission.SUPPORT SERVICES MANAGEMENT: ➨ Provided substantive guidance in the areas of program cost and analysis, annual and multi-year fiscal planning, development of annual work-plan(s), and/or contractual activity for programs. ➨ Performed analysis, evaluation and oversight of all aspects of operations, budgeting and execution. ➨ Directed support, assessment, and consultation services for interrelated issues ranging from identification of mission and support plan contingencies.➥ Led deployment preparations; 75+ Instructor/Evaluator Navigator hours; administered 25 evaluations between deployment; requiring zero waivers.➥ Reviewed 22 programs; revised 2, maintained 225 FEFs (Flight Evaluation Folder); guided organization to mission readiness standard.➥ Allocated 9K hour flying program managing both training and operational requirements➥ Provided oversight in the planning of missions supporting 470 DVs including VPOTUS & 2 head of state with no discrepancies.