At Rapid River, we strive to bring you the best service and quality at a competitive price. Whether it be from fixing a printer, to installing miles of commercial ethernet cabling or managing all of your Information Technology needs, Rapid River can do what you need, when you need it.

Audio / Visual technician & install. Structured cabling

Perform new computer builds on both Windows and Apple machines. Take care of employeecomplaints with computer systems. Working with BMC Asset Management system for ticketing and general helpdesk issues. Installing and configuring various Microsoft servers to include Exchange configuration to add new user/email setup, SMTP routing, server forwarding and the like. Active Directory management for new users, password management (new passwords and resetting/unlocking accounts) and user/group… Show more Perform new computer builds on both Windows and Apple machines. Take care of employeecomplaints with computer systems. Working with BMC Asset Management system for ticketing and general helpdesk issues. Installing and configuring various Microsoft servers to include Exchange configuration to add new user/email setup, SMTP routing, server forwarding and the like. Active Directory management for new users, password management (new passwords and resetting/unlocking accounts) and user/group permissions. Group Policy to differentiate specific user groups. Installing and configuring of wireless access points from various manufacturers. Providing mobile device support to include the entirety of cell phone administration company wide, both Apple and Android and tablet configuration for both in house and for clients in the Clinical Trials field. Physically installing new switches with limited configuration. Office 365 administration to include Skype for Business, OneNote, etc for remote users and video conferencing connectivity coupled with Crestron Units. TCP/IP configuration on Servers and Client machines throughout the company, this includes decided what needs static addresses and dynamic (DHCP) addressing. Utilizing remote software such as TeamViewer to provide support for remote users and our UK users. Install and configure VMWare Virtual servers built on HP Enterprise hardware for various roles, such as remote desktop pools for various remote and UK users. Handled backups of servers to include magnetic tapes and ensuring they're backed up and recorded with Kent Record Management. Utilizing the TRACERT command to troubleshoot network connectivity. In addition to the technical responsibilities, I was also tasked with supervising and guiding an IT College intern that was hired as well as doing the purchasing of equipment for the department, to include getting quotes, and purchase orders! Show less

Information Technology support, network overhauls, general lT support, VMWare administration, Cisco VOIP phone administration, PC Builds.

PPAP Process with parts made for the automotive industry. Part auditing and process flow. Take care of customer discrepancies and the like.

Maintenance and upkeep of USAF's arsenal of deployable nuclear gravity bombs.

Fix, sell, repair bicycles of any kind.

Format harddrives, reinstall operating systems, general IT maintenance.