As a cast member at Mickey and Minnie’s Runaway Railway, I help create unforgettable, magical experiences by ensuring the smooth operation of the attraction and offering outstanding guest service. At Disney, no matter where you work or who you interact with, the mission statement "We create happiness" is always the first goal.My responsibilities include assisting with boarding the trains, enforcing safety standards, and enhancing the immersive cartoon environment that brings Mickey and his friends to life. I actively engage with guests, sharing fun facts and details about the attraction and surrounding areas to heighten their enjoyment.A key part of my role involves deescalating guest frustrations by listening attentively, responding with empathy, and offering effective solutions to any issues they may encounter. Whether addressing concerns about wait times, ride functionality, or special accommodations, I ensure guests feel heard and valued, maintaining the magic of their visit. My ultimate goal is to ensure each guest leaves with a magical and memorable experience, feeling the joy and wonder that Disney is known for.

As a shift manager and store trainer at Five Guys, I gained a wide range of skills and experience in food service operations and team management. My responsibilities required technical knowledge in food preparation, customer service, and leadership qualities that ensured a smooth workflow and a positive team environment.Five Guys prides itself on the freshness of its ingredients, and it was my duty to ensure everything was prepped to the highest standards, adhering to food safety protocols. I followed a system to check expiration dates, rotate stock, and ensure all ingredients were stored correctly to maintain freshness throughout the day.Having extensive knowledge of our menu allowed me to answer customer questions confidently. Whether a customer was asking about specific toppings, allergen information, or recommendations on our burgers, fries, or milkshakes, I was well-versed in all aspects of the menu.I often found myself managing multiple stations at once during a rush. Whether working the fryer, grilling burgers, or checking orders at the prep station, I was always on the move ensuring that every order met Five Guys' quality standards. Balancing multiple tasks while maintaining high service quality was the most rewarding yet challenging aspect and taught me the importance of organization, time management, and staying calm under pressure.One of my primary responsibilities was overseeing the crew during each shift. I assigned crew members to stations based on their strengths and efficiency. I was available to assist them when needed, whether they had questions about procedures or needed help during a rush.Training new hires involved teaching them Five Guys' unique approach to quality control, ensuring that every burger and order of fries met the company’s high standards. By fostering a positive learning environment, I helped new employees gain the confidence and skills needed to excel in the company.