I play a pivotal role in fostering an environment of diversity, equity, inclusion, and a sense of belonging. My responsibilities encompass various initiatives aimed at cultivating a workplace where all employees feel valued, respected, and that they Belong.Collection and analysis of information from Workday particularly focused on voluntary self-identification of our employees. I gain insights into the composition of our workforce and identify areas for improvement in fostering… Show more I play a pivotal role in fostering an environment of diversity, equity, inclusion, and a sense of belonging. My responsibilities encompass various initiatives aimed at cultivating a workplace where all employees feel valued, respected, and that they Belong.Collection and analysis of information from Workday particularly focused on voluntary self-identification of our employees. I gain insights into the composition of our workforce and identify areas for improvement in fostering inclusivity.Oversight of our Business Resource Groups (BRGs) serves as an essential platform for employee engagement and community building. Groups including those representing BIPOC, LGBTQIA+, women in innovation and technology, and veterans & first responders, are provided equitable opportunities for participation and contribute to a sense of belonging among our staff.I promote psychological safety throughout our teams and leadership, recognizing that a culture of inclusion is fundamental to organizational success. I champion initiatives and communicate their impact, emphasizing how small steps can lead to significant changes in our workplace environment, and through our Hot Button Discussion Framework, I ensure that our company takes informed and principled stances that prioritize employee well-being.I spearhead initiatives to empower employees in their personal and professional development. I provide pathways for growth, including DEIB foundational courses. My goal-oriented approach ensures widespread participation and accountability, with clear KPIs guiding our progress.My proactive approach extends to the development of tools, processes, and analytics that streamline operations and empower leaders to drive meaningful change. From budget requests to fundraising initiatives and swag procurement.I remain responsive to the evolving needs of our workforce, ensuring that our efforts to promote inclusion are impactful and aligned with our overarching goals. Show less

The Training Program Specialist is responsible for elevating employee performance by assessing, designing, developing, delivering and measuring onboarding and development programs. In this dynamic role I drive change and support the continuous development of our 1,000+ team members.The Role:Create evidence-based learning experiences that enhance ModMed employee performanceDesign, develop, deliver, and maintain a skill development programs for specific departments and… Show more The Training Program Specialist is responsible for elevating employee performance by assessing, designing, developing, delivering and measuring onboarding and development programs. In this dynamic role I drive change and support the continuous development of our 1,000+ team members.The Role:Create evidence-based learning experiences that enhance ModMed employee performanceDesign, develop, deliver, and maintain a skill development programs for specific departments and rolesStrategic oversight of central training programs including development of training tools, processes, and content curationUtilize enterprise LMS to drive training engagement and adoptionDevelop post training support and reinforcement to sustain behavioral change and drive improved performanceDevelop curriculum with certification/badging paths for employeesKeep up to date on trends and developments in the industry that can better improve the overall programAssume ownership of deliverables and individual utilization to ensure project deliverables are managed and delivered on timeHelp develop a culture of accountability supporting the tracking, action planning and measurable improvement of critical service operation KPIsBe smart and resourceful: identify opportunities, design solutions, build relationships and drive execution Show less

• Serve as Tech Support for an Electronic Health Record (EHR) storing system called EMA• Perform at or above the Top 5% in a fast-paced call center environment receiving inbound calls, emails, and cases created through the customer portal and documenting resolutions through SalesForce• Onboard and train new support agents on the proper workflows when taking calls and responding to clients• Selected to provide feedback for beta initiatives• Lead Associate for Inventory Management… Show more • Serve as Tech Support for an Electronic Health Record (EHR) storing system called EMA• Perform at or above the Top 5% in a fast-paced call center environment receiving inbound calls, emails, and cases created through the customer portal and documenting resolutions through SalesForce• Onboard and train new support agents on the proper workflows when taking calls and responding to clients• Selected to provide feedback for beta initiatives• Lead Associate for Inventory Management system responsible for reporting program bugs to product development team, training and on-boarding new Inventory Management staff, hosting weekly meetings to discuss staff members’ case queues and facilitate resolutions, and manage inter-department relationships with other products• Part of Mbassador mentorship program to create a positive relationship with company culture by pairing new hires with fully engaged and seasoned employees for 3 months at a time Show less

Guiding clients through their Tesla automotive purchase; electric vehicle sales

Organizing the distribution of vehicles on site for test drives and in inventory through salesforce and tasking initiatives through company campaigns.

Floor LeaderDelegate the completion of the hourly reads and communicate hourly results to the teamDeliver and delegate chat-ins and chat-outs with every staff starting or ending a shiftManage staff breaksHave a helicopter view of the shop floor: Make observations on how to impact the sales floorPrioritize the importance of tasks, customer experience and staff support and coachingAssess what needs to be delegated to who in the shopKeep the energy in the shop… Show more Floor LeaderDelegate the completion of the hourly reads and communicate hourly results to the teamDeliver and delegate chat-ins and chat-outs with every staff starting or ending a shiftManage staff breaksHave a helicopter view of the shop floor: Make observations on how to impact the sales floorPrioritize the importance of tasks, customer experience and staff support and coachingAssess what needs to be delegated to who in the shopKeep the energy in the shop brand appropriate through motivation, support and appropriate musicPop into every customer interaction and adding value to the customer’s experience by using the 3 B’s as a guidelineUtilize downtime for activities that further the brand and customer experience eg. on-the-floor training and development, traffic driving etc.Provide staff with feedback, coaching and follow-up on a regular and in-the-moment basis using the LUSH tools provided in the Floor Leader Development ToolboxMet and exceeded sales goals for over 18+ months.Increased business by over 24% throughout the 2015-2016 fiscal year adding roughly 500k from the year prior. Show less