Jonah Bass Email & Phone Number

Santa Clara, Ca, Us

-Providing a wide range of IT and IS consultation services for customers.

San Jose, Ca, Us

Armorblox Sr Manager of IT and Security Operations April 2022-July 2023 (Acquisition)· Lead Cisco Secure AI in the Cisco Secure Development Lifecycle, including pen-tests, compliance management (SOC / ISO), Security Architecture reviews, Risk Assessments and more for all Cisco Security AI products.-Act as project manager for IT projects. Interface with other departments to establish project meets diverse needs and expectations. Review the work of consultants and vendors to ensure it meets technical requirements and is compatible with enterprise architecture.-Provide hands-on expertise in day-to-day security operations (SecOps) including monitoring, reporting, threat intelligence, threat hunting and incident response.-Drove company wide implementations of SSO, Automated ticketing system, SOAR, Reverse-Proxy Access, XDR, Code Scanning, Application Security services, Training Platform, and API-Based Security services.-Manage and ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring.-Responsible for driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures.-Coordinated all IT and IS migration during the acquisition by Cisco

Mountain View, California, Us

- Facilitated new application onboarding by working with Business group leadership, vendors, legal, andprocurement to maintain a controlled and smooth setup process.- Directed all technical components of global headquarters move and new office build-out process.- Maintain all Infrastructure equipment (Juniper, Mist, PAN and FortiGate, Dell, Windows DC, VCenter)Onsite at global headquarters.- Assisted in 300% Growth over 3 Years by managing procurement, life-cycle, Onboarding, and User ITexperience in the United States, EMEA, and APAC region.

Singapore, Sg

- Led the customer Support team by acting as an escalation point, handling priority customers andprovided training for the support team.- Worked in Pre-Sales to help Solution Architects and Sales Engineers complete complex customerconfigurations and introduce the post-sales support team.-Acted as Technical Account Manager and primary support contact for high priority customers andimportant events.-Supported Tier 1 Console go-live, Two of the top 8 grossing mobile games of all time, multiple brandswith Billions in revenue from online sales.

Richardson, Texas, Us

-Provided Technical support to internal and external employees through emails, phone calls andwalkups-Executive Support for local executive support teams of Fortune 200 company-Meeting Assistance featuring a full soundboard, projector, lighting and teleconferencing for 500+ localand 10,000+ remote employees

-Completing various PC repair services for walk-in customers with laptop and desktop issues.-Oversaw 6 staff including Technicians and Customer Service Reps making final solution decisions andapprovals.

Cambridge, Ma, Us

- Provided day-to-day on-site desktop support and systems maintenance for ~40 workstations during evening hours.

-Provided general desktop and IT services on a team of 4 techs, supporting 25 locations with over 2,500workstations