• Promote best-in-class user experience by advocating for customer needs in roadmap planning meetings.• Work to align product to customer needs by fostering customer relationships.• Create confluence page to provide documentation for product management projects.• Created and maintained shared drive to provide company-wide access to product management team documentation.• Worked cross-functionally to eliminate product information silos with all internal departments.• Led creation of new HCSS Safety analytics dashboard.

• Created cell phone applications using Microsoft PowerApps to track various processes and ensure standardization throughout the company. Also trained employees on using the apps and provided support for technical issues.• Created and designed SharePoint site to serve as internal website for document management and communication to all employees.• Served as administrator for Microsoft Office 365 for Business to increase productivity throughout the organization, and provided support to employees experiencing difficulties with the platform.• Helped build data analytics platform to aggregate all key performance indicators in a central location.• Used Jira Software to create a project plan for the reopening of 2 restaurants during Covid-19 pandemic.• Helped redesign training program to instill company values and highest levels of hospitality in all employees.

• Created process improvement operations after completion of Ascent management training course; improved wait times by nearly 2 minutes as a result.• Supervised and coordinated up to 30 valet associates on any given shift working collaboratively with other supervisors to ensure maximum customer service. Identified solutions to challenging logistical scenarios and streamlined processes.• Developed a strategy to manage valet services for a 1,500 person conference and implemented via an Excel spreadsheet; resulted in reduced average wait times by 10 minutes and improved customer satisfaction.• Coached and developed three high-quality valet associates for promotion and assisted them with negotiations.• Developed trusted relationship with leadership team which resulted in increased responsibility and oversight of inventory management and tip counting and distribution.• Sourced opportunities to gain back-office experience, including oversight of hiring, management of lunch break compliance and revenue management of $400,000 in funds.

• Supervised 10 EMTs providing first aid at a conference for over 15,000 attendees. Requested by conference management to return as supervisor for future conference events.• Served as a first responder transporting patients via ambulance between medical facilities; improved transport times by developing alternate routes based off of traffic.