Jonah Dunne Email & Phone Number

Sunland Park, NM, US

• Determines and allocates technical resources necessary for each customers’ needs, meets with customers on a regular and consistent basis to review statistics of the software and how to increase usage that benefits.
• Creates strong, lasting customer relationships that promote retention and loyalty, ensuring complete satisfaction, improve areas of dissatisfaction, and maintain a positive ROI
• Proactive in identifying and addressing potential issues before they become problems, as well as identifying opportunities for upselling and cross-selling
• Successfully maintained less than a 10% churn rate with a $3.5M book of business
• Offers transparency to customers through competitive metrics, onboarding of products using a Gantt chart, and post-sales technical resources
• Collaborates with Executives to develop and implement innovative and lasting solutions that drive optimization

El Paso, Texas Area

• Managed technical resources necessary for each customers’ needs, meeting with customers on a quarterly basis to review their businesses and how company can assist
• Developed customer relationships that promoted retention and loyalty, working closely with customers to ensure satisfaction with services received and improve upon areas of dissatisfaction
• Successfully reduced client costs, increased profits and mitigated business risks, using industry best practices based on enterprise-class integrated technology platform and extended end-user support
• Reduced QBR’s from 70% to 10% by making the focus more about the customer, which led to increased trust and the best ROI award
• Prospected for new leads and managed inbound leads, while building improved and efficient processes that reflect customer requirements
• Spearheaded the redefining of fundamental initiatives to enhance training, sales and customer success strategy

El Paso, Texas Area

• (Remote)
• Developed customized solution proposals based on client requirements, showcasing the functionalities and benefits of NICE products, as well as uncovered interest in SCOM Management Packs

New Haven, CT

• Formerly Bridgeway Software
• Served as technical support staff to troubleshoot issues encountered during the installation of management pack into System Center Operations Manager, as well as issues that came about during typical use
• Helped customers verify installation, ensuring proper privileges and access needed to install software, as well as confirming customer’s environment and versions were compatible
• Collaborated with enterprise-level companies and senior management, closing $500K in-person and remotely
• Led customers through the entire sales cycle, starting from website leads through deal closing, maintaining contact with clients after deal closing, offering support and maintenance as needed, which has led to lasting.

Las Cruces, New Mexico Area

• (still presently volunteer on board)
• Built and maintained all technical aspects of the organization, including cloud storage of customer information and various databases
• Trained and developed all employees ensuring proper use of equipment and served as point of contact for any service-related questions
• Earned trust with owners and employees by creating a user-friendly and reliable technology system that saved money and time for all users

Las Cruces, NM

• Helped customers resolve technical questions and issues with Apple devices, building trust with those who communicated daily with customers and led functional support teams.

Clifton, Arizona

• Prepared curriculum maps, unit and lesson plans and cross-curricular activities while adhering to State and Federal standards
• Assisted in $500K technology funding for E-Rate (90% discount), allowing them to offer college courses, student information and gradebook online, along with new payroll program, which improved reporting and accuracy.
• Planned, developed, and implemented cutting-edge solutions to address business and educational opportunities, while enforcing strict budget controls addressing district needs and promotion growth
• Developed and implemented strategic plans for district-wide implementation and operation of client services, product support, quality assurance and training
• Reduced departmental costs by 25% by negotiating vendor contracts and initiating performance standards, while managing $100K divisional budget
• Implemented a district-wide grade system resulting in instantaneous availability of grades, eligibility and attendanceBudget, Operations, IT, Quality Assurance, Cost Reduction, Process Improvement, Teaching, Training.

Silver City, New Mexico

Education record

Education record