Jonah Manzano Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

As a Senior FIT Reservations Consultant, my responsibilities encompass coordinating with local supplier partners to confirm bookings, maintaining timely communication with overseas partners, and crafting exceptional travel experiences for our clients and their customers. Moreover, I bring valuable inbound experience within the travel industry, possessing sound knowledge of the Tour plan booking system and demonstrated expertise in customer service. My strong verbal and written communication skills, coupled with exceptional time management abilities, enable me to meet strict turnaround times effectively. Above all, I am passionate about creating extraordinary holiday experiences.

Sydney, New South Wales, Australia

Holistic Musical Growth:Represents a journey of dedication, creativity, and continuous musical evolution

Sydney, New South Wales, Australia

Contract | Remote Working from Home• Manage logistics for Philips projects, ensuring the timely delivery of medical devices to patients.• Utilize the company's internal system, Intero, to track and coordinate the delivery of devices.• Establish partnerships with StarTrack and Australia Post as our preferred courier services to optimize deliveryprocesses.• Facilitate communication with our supplier, Philips, to source the medical devices necessary for patient care.• Coordinate with the warehouse department to allocate tickets, monitor deliveries, and ensure seamless logistics.• Responsively handle inquiries by email from our main supplier, Philips, to maintain effective supplier relationshipsand resolve any concerns promptly.• Coordinate with our courier partners, StarTrack and Australia Post, to address any issues or challenges that ariseduring the delivery process, ensuring the smooth and timely delivery of medical devices to patients.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.• Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.• Directed incoming calls to internal personnel and departments, routing to best-qualified department.• Operated multi-line telephone system to independently handle over calls each day.• Planned and booked travel accommodations for agents (mainly USA, UK, Netherlands and Switzerland and visitors, including vouchers, agendas and transportation.• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.• Routed incoming mail and messages to relevant personnel without delay.• Provided clerical support to company employees by copying, faxing and filing documents.• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.• Answered telephone calls to field inquiries from clients, agents and various other callers seeking information.• Aggregated and prepared documentation and reports for office meetings, distribution and filing.• Supported various administrative duties by proofreading, transcribing and invoicing.• Ordered and distributed office supplies on fixed office budget.• Entered daily data in computer systems and documented office activities.• Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, transfer and tour information with experience in Tourplan and Lynx• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.

Sydney, Australia

• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.• Demonstrated products mainly for day cruises and specific features at customer locations and special events.• Developed and implemented sales strategies to increase revenue.• Reviewed and resolved differences between accounting information and cash drawer.• Processed POS transactions, including checks, cash and credit purchases or refunds.• Operated cash register for cash, check and credit card transactions with accuracy.

International Travel And Tourism Operations Management, Tourism And Travel Services Marketing Operations

High School/Secondary Diplomas And Certificates