Jonah Morales Email & Phone Number

Rancho Cucamonga, CA, US

Poway, California, United States

Poway, California, United States

• Maintains detailed patient records on Excel for 20-30 patients weekly, improving collection of compliance paperwork by 95%
• Creates internal resources for onboarding of new hire administrative staff, standardizing administrative processes across 5 clinics
• Liases as point of contact between patients, back office staff, and clinical staff to ensure optimal patient outcomes for 20-30 patients daily
• Developed clinic referral tracking system on Excel and Microsoft Office OneDrive, resulting in a 65% increase in patient volume in clinic

• Coordinated and managed an average of 50 clients on a weekly basis to ensure compliance paperwork was submitted accurately and in a timely manner
• Collaborated with teams of 3-5 account coordinators and recruiters to ensure timely onboarding of travel staff, ensuring 95% of clients having on-time start dates
• Assisted in restructuring of quality assurance department, leading to an 40% increase of new-hire specialists

Greater San Diego Area

• Execute exercises as prescribed under a licensed physical therapist
• Assists and support with patient therapy, various administrative work (i.e phone calls, appointments).
• Operates traction machine, ultrasound, and electrical stimulation machines (e-stim)

Colorado Springs, Colorado Area

Participated in the FLAME program, under the Diversity and Inclusion sector of the USOC. I, alongside 29 other participants, was able to build a professional with the USOC Executive Board, its departments, and numerous Olympians and Paralympians and learn more about the diversity and inclusion initiatives underway. As a capstone project, I and four others.