Jonah Weiss Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, Nc, Us

Raleigh, Nc, Us

● Set up and install PC’s, printers, software, and other hardware ● Provide individual training in popular software application and general computer use ● Troubleshoot and fix many problems with PC hardware/software, and small networks ● Perform general and preventative maintenance on PCs

Basking Ridge, Nj, Us

Cary, North Carolina, Us

• Responsible for supporting, maintaining and troubleshooting applications, services and solutions in support of Client'’s Solutions.• Responsible for large scale, customer facing, high availability mission critical network, applications and systems running across public cloud and physical infrastructure in multiple data centers worldwide.• Implement, configure, maintain and support network, applications, systems and services in production and key customer-test environments.• Conducting root cause analysis for production and performance problems requiring research into multiple information sources.• Analyze and resolve complex problems including interoperability issues and issues caused by hardware or software.• Oversee daily operations of large-scale carrier grade systems; which entails scheduling, documenting and managing maintenance and troubleshooting procedures as necessary.

Cary, North Carolina, Us

• Lead exploration and technical experimentation of emerging security technologies in areas such as networks, systems, middleware and applications hosted on-premises and cloud.• Drive technical POCs working with external parties/vendors, internal application and business/security experts to demonstrate the usage of application security technologies in addressing identified security gaps/improvements.• Research industry best practices/emerging technologies and create presentations to share the workings and suggest business relevant application usage to leverage selected technologies• Research industry best practices/emerging technologies and create presentations to share the workings and suggest business relevant application usage to leverage selected technologies

• Ensure the secure operation of the in-house computer systems, servers, and network connections in accordance with internal processes, procedures, and compliance requirements• Conduct regularly scheduled audits and reports on internal systems and hosting third-party audits as required in order to maintain certifications and compliance certificates• Develop, implement, maintain, and oversee enforcement of internal security policies and procedures• Layout and implement system security administration and user system access based on industry-standard best practices and compliance requirements

Palm Beach, Fl, Us

Monitor and maintain the security and integrity of sensitive data within The Breakers Palm Beach Inc.’s multi-platform network and security infrastructure to identify vulnerabilities and protect the network from unauthorized access from intrusion threats and attacks. Duties include but are not limited to:• Execute the technology security remediation roadmap based on vendor feedback, NIST framework, and management input• Perform day-to-day threat and vulnerability management tasks, including verifying the security of systems, networks, and applications and remediating identified vulnerabilities within The Breakers’ network, to improve every aspect of The Breakers Palm Beach Inc.’s technology security posture• Communicate information about residual risk related to flaws in security systems or processes to management and Technology Services• In partnership with vendors and/or management, assist with execution of vulnerability assessments, penetration tests and security assessments• Serve as first responder on the Incident Response Team in the event of a security incident/breach• Monitor and implement security initiatives to ensure adherence to PCI, HIPAA, and other legal and regulatory compliance requirements• Assist with conducting and documenting privileged access reviews for both internal and external users• Assist with configuration/implementation/ongoing administration of security tools/technologies that enhance the security of business operations• Monitor to ensure security requirements such as secure configuration/hardening of systems and applications by the System Administration team are fulfilled throughout the System Development Life Cycle• Track user security awareness training completion and perform security remediation efforts as necessary to ensure consistently high levels of compliance with enterprise requirements and regulations• Ongoing participation as a member of internal Security Task Force meetings

Palm Beach, Fl, Us

Ensured proper computer operation so that end users can accomplish business tasks. Received, prioritized, documented, and actively resolved end user help requests. Problem resolution involved the use of diagnostic and help request tracking tools, as well as required giving in-person, hands-on help at the workstation level. Built rapport and elicit problem details from help desk customers. Prioritized and scheduled problems. Recorded, tracked, and documented the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identified and learned appropriate software and hardware used and supported by the organization. Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware. Tested fixes to ensure problem has been adequately resolved. Performed post-resolution follow-ups to help requests. Also worked with other types of equipment including but not limited to telecom, networking, and various types of proprietary systems.

West Palm Beach, Fl, Us

● Troubleshoot and fix problems with PC hardware/software and small networks ● Perform general and preventative maintenance on PCs ● Virus Removal, Operating System repair, and any other general computer repair ● Handle face­to­face interactions with customers and provide outstanding customer service ● Handle cash and maintain cash drawer balance

● Manage remote customer support call center and all employees (15­20) ● Provide systems support for all platforms in use­ Softphones, Remote connection software, CRM software ● Provide training and support to employees in all software platforms ● Troubleshoot and fix many problems with customer PC hardware/software, and small networks ● Perform general and preventative maintenance on PCs

● Provide remote technical support to customers all around the world ● Virus Removal, Operating System repair, and any other general computer repair ● Assist other agents in gaining connection to customers computer and advanced technical support ● Maintain excellent customer support both on the phone and via chat while performing work in a large volume

Boca Raton, Florida, Us

● Provide printing service and customize products for customer ● Design graphics and logos using Photoshop, Illustrator, and web based software ● Responsible for staff management and putting together training packets and meeting for my department ● Responsible for handling cash register and perform multiple cash counts throughout the day

Us

● Responsible for opening, closing, food prep, store cleaning, scheduling, staff management, and inventory ● Large focus on customer service, smiling from start to finish and keeping the customers happy ● Responsible for handling cash register and perform multiple cash counts throughout the day

Bachelor Of Applied Science, Security & Network Assurance (It Forensics) Concentration

Associate In Science, Networking Administrator

High School, Information Technology