Jonah Thurgood Email & Phone Number

Dumfries And Galloway, Scotland, United Kingdom

Working as part of a small team I manage a patch of around 40 social landlords across Scotland and Northern Ireland to validate and analyse their performance, satisfaction and financial data. Following this I then work with them to make data driven decisions by supporting them to self-serve, as well as delivering Tailored Feedbacks where I turn the.

Dumfries And Galloway, Scotland, United Kingdom

Following a restructure after DGHP joined the Wheatley Group I workied in DGHPs Repairs team to develop their data analysis and reporting. This included:- - Designing a completely automated daily week-to-date dashboard in SAP Business Objects combining detailed operational reporting with simple headline KPI's for senior management- Building an extremely.

Dumfries, United Kingdom

As part of a small team I was responsible for the majority of the data production and reporting for DGHP: primarily using a combination of SAP Business Objects with MySQL databases alongside Access & Excel where required. This ranged from operational weekly reporting to monthly and yearly reporting for senior management, the Boards and the Scottish Housing.

Dumfries, United Kingdom

As part of a small 3 person team I produced a range of statistical reports for all parts of DGHP using Business Objects & Excel. This includes 3 major business critical reports on a monthly basis and several other reports in conjunction with my colleagues. These included quarterly reports for our Board and the annual 200 page ARC return to the Scottish.

Annan, Scotland, United Kingdom

I worked variable hours fulfilling a variety of roles at a fish factory in Annan depending on the business needs. This included working on a production line, preparing goods for dispatch and checking packing materials for reuse.

Dumfries, United Kingdom

Working independently as part of a small team responsible for providing phone lines and broadband to end customers across South West Scotland. As part of this I produced a team guide for fibre broadband setup tasks and volunteered to be the contact for broadband and computer issues due to my extensive knowledge in this area.My primary duty was setting up.

Dundee, United Kingdom

I worked on my own project reviewing and updating of the customer facing support articles for BT Business. The aim of this was to improve customer satisfaction and reduce the volume of calls coming into the support desks by ensuring simple information & solutions are easily accessible online.Main Achievements- Despite no prior experience I successfully.

Dundee, United Kingdom

During this secondment I worked with a remote team across the UK on 3 pilots aiming to reduce unnecessary transfers between departments. Initially engaged in a call analysis role, due to my insights, I was quickly given greater responsibility. This culminated in me taking the lead for the final pilot completing it on time along and delivering £528,000 in.

Dundee, United Kingdom

Working in a 2nd line technical support team, I diagnosed and resolved complex broadband and software issues for business customers. Regularly going beyond the requirements of the job I helped design the Windows 8 training material for BT Business & completely revised our internal knowledge database.

Cowdenbeath

In this role I worked as part of a Children & Families Social Work team whilst undertaking a social work qualification. This made good use of my excellent communication skills not only in dealing with clients but also in producing official documentation in line with relevant legislation and best practice.

Edinburgh, United Kingdom

As part of a small team in a supported accommodation project I worked with clients on resolving any issues stopping them securing and maintaining long term accommodation. This could be anything from money issues to serious mental health problems and drug addiction.

Master Of Arts (Ma), Philosophy, 2:1

Additional subjects studied Chemistry (Completed 1st year level) Psychology (Completed 2nd year level) History (Completed 1 year)

Education record