Computer hardware is where it all began while working in my father’s business through high school. On to college my career began in internet and phone technical support at Bright House Networks with a transition to Business Phone and National e911 which led to a later role in local government 911 Administration and Emergency Management. I have proven my drive and initiative & look forward to continuing collaboration with my established professional relationships while we continue to develop progressive support models and best practices.Special Projects & Skills•Delegated as Data Analyst for billing system conversion and FCC reports.•Collaborated in focus groups to create, develop, and enhance Best Practices/Methods & Procedures.•Microsoft Windows OS and Office suite, ESRI Suite, ArcGIS Pro, Next-Gen 9-1-1