• Run projects of varying sizes for Equipment Services groups, focused on solving business challenges.• Overhauled customer training program, including regulatory and legal approval of training and marketing materials, digital communication campaigns, and remodel/rebrand of training center.• Established and maintain customer satisfaction program, working closely with Service management team to monitor and increase customer satisfaction metrics.• Managed marketing projects for ventilation service product lines including digital and print collateral, email marketing campaigns, and commercial service agreement portfolio offerings. • Planned and executed annual internal training meetings for US field service team.

• Led 20 Service and Repair business groups through large-scale SAP integration from multiple legacy ERP systems. Acted as the implementation owner for Service and Repair business groups in US, Canada, Israel and additional regional markets. • Drove streamlined requirements and advocated for business groups in scope - negotiating between varying sites and deployment teams, group leaders, IT and program leadership.• Supported deployment team through the execution of key project phases, measuring progress, identifying and executing corrective actions where necessary.• Managed senior stakeholder relationships within markets and regions including the facilitation of leadership briefings, project workshops, toll gates and status meetings.• Oversaw key business readiness activities including coordination of change impact assessment, action plans, data preparation and business cutover activities.• Planned and coordinated business teams training in line with the project training strategy.