Jonaid Anwar Email & Phone Number

34 Ridgedale Avenue East Hanover, New Jersey, United States

1930 Route 57 Hackettstown, New Jersey, United States

• Managed all aspects of IT infrastructure for the business, including network setup, system maintenance, and security protocols.
• Implemented and maintained cloud-based solutions for inventory management, sales, and customer relationship management.
• Leveraged IT skills to optimize operational efficiency by promoting cross-functional collaboration
• Monitored server health and performance, including CPU, memory, and disk usage.
• Applied IT expertise to enhance records management, achieving an increase in accuracy and streamlined facilitation of personnel actions.
• Implemented and managed backup solutions to ensure data integrity and availability.

www.fitoneusa.com

• Supported a diverse user base of over 1,000 across multiple office locations, offering prompt assistance through email, phone, and ticketing systems.
• Supported daily IT operations including account management, device administration, network administration, and software management.
• Managed remote workstations and cloud solutions, ensuring operational efficiency and security.
• Collaborated on the integration of new technologies, including advanced endpoint protection and multi-factor authentication, enhancing overall security.
• Set up and maintained accounts and data in Active Directory including forest/domains, universal/global/domain groups, network shares, NTFS permissions and modifying, creating, and deleting user accounts.
• Assisted in managing physical file servers, print servers and application servers in Windows 2003, 2008, and 2012

• Early Positions: Student Intern - 10/07 – 12/07
• Provided comprehensive support to a user base exceeding 1,000 across diverse office locations, leveraging a combination of email, phone, and advanced ticketing systems.
• Maintaining record of calls from customers in ticketing system,
• Built, imaged and deployed new computer systems.
• Full support for company laptops, desktops, upgrades, OS, printers, and plotters.
• Troubleshoot VPN connections and full support for MS office. On call 24/7 support when needed.

Responsible for repairing, and troubleshooting customer network and computer related problems. Responsible for making recommendations and helping to sell business machine related products to customers Verified proper paperwork, and documents items included with unit.Installed system boards, processors, memory chips, power supplies, video and sound cards.

Responsible for customer order transactions

Bachelor’S Degree, Computer Science With Concentration In Cyber Security

Associate'S Degree, Business Administration

High School

Attended the Academy for Networking, Information Technology and Communications