Jonaith Hernandez Email and Phone Number

- Monitor services across Australia using network management systems, fault management systems and off-air monitoring- Analyse faults and pick trends to better improve service availability- Initiate controls as appropriate. Communicate fault conditions to the Operations and Maintenance staff, customer and service suppliers to effectively and efficiently manage SLAs. - Processing Emergency Outages and reception complaints.

• Provide product support for panasonic customers.• Use a call logging system to explain the reason and outcome of every call.• Meet daily KPIs.• Lodging new enquiries and escalate non-support related issues.

Perform daily, weekly, monthly and yearly maintenance of the equipment.Clear any alarms due to failures correcting any abnormal functioning of the equipment.Management of the users of the equipment.Replacement and configuration of equipment's boards.Configuration of the equipment using MML commands.

Train Digitel's NOC Staff in the use of the M2000 management software to monitor the Signaling transfer point (STP) and in the procedures for resolution of simple and common faults.Run MML commands in the STP management software to find the cause and solve complex failures of the equipment, links, link sets, routes and route sets.Perform tests with STP maintenance engineers to guarantee the correct functioning of the equipment and for preventive maintenance.Design the procedure to be followed by NOC engineers to analyze and solve most common failures of the STP.Develop formulas, statistics and procedures to measure the Performance of the STP.Prepare manuals and documentation detailing the procedures for alarm and failure monitoring and resolution.

Legal environment study for WiMax frequency bands.Network planning.Design of a distribution system for the last mile of the company's HFC network.Interference Analysis.