Jonaith Hernandez work email
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Jonaith Hernandez personal email
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Professional Goal: To offer my professional services and knowledge to a company of telecommunications that offers constant training, promotions and remunerations based on merit and performance.Specialties: Key strengths: High level computer skills including Excel, Word and PowerPoint.Two years experience working with the client both face to face and phone based.Excellent written and verbal communication skills acquired via study and customer service work.
Broadcast Australia
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Noc OperatorBroadcast Australia Jan 2011 - PresentGore Hill- Monitor services across Australia using network management systems, fault management systems and off-air monitoring- Analyse faults and pick trends to better improve service availability- Initiate controls as appropriate. Communicate fault conditions to the Operations and Maintenance staff, customer and service suppliers to effectively and efficiently manage SLAs. - Processing Emergency Outages and reception complaints.
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Panasonic Customer Care Centre AgentSalmat May 2010 - Jan 2011• Provide product support for panasonic customers.• Use a call logging system to explain the reason and outcome of every call.• Meet daily KPIs.• Lodging new enquiries and escalate non-support related issues. -
Hlr O&M EngineerHuawei Technologies Of Venezuela Aug 2009 - Feb 2010Perform daily, weekly, monthly and yearly maintenance of the equipment.Clear any alarms due to failures correcting any abnormal functioning of the equipment.Management of the users of the equipment.Replacement and configuration of equipment's boards.Configuration of the equipment using MML commands.
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Stp Support Engineer For NocHuawei Technologies Of Venezuela Nov 2007 - Aug 2009Train Digitel's NOC Staff in the use of the M2000 management software to monitor the Signaling transfer point (STP) and in the procedures for resolution of simple and common faults.Run MML commands in the STP management software to find the cause and solve complex failures of the equipment, links, link sets, routes and route sets.Perform tests with STP maintenance engineers to guarantee the correct functioning of the equipment and for preventive maintenance.Design the procedure to be followed by NOC engineers to analyze and solve most common failures of the STP.Develop formulas, statistics and procedures to measure the Performance of the STP.Prepare manuals and documentation detailing the procedures for alarm and failure monitoring and resolution.
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Design InternSupercable Venezuela Mar 2007 - Aug 2007Legal environment study for WiMax frequency bands.Network planning.Design of a distribution system for the last mile of the company's HFC network.Interference Analysis.
Jonaith Hernandez Skills
Jonaith Hernandez Education Details
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Electrical Engineer With A Major In Telecommunications
Frequently Asked Questions about Jonaith Hernandez
What company does Jonaith Hernandez work for?
Jonaith Hernandez works for Broadcast Australia
What is Jonaith Hernandez's role at the current company?
Jonaith Hernandez's current role is NOC Operator en Broadcast Australia.
What is Jonaith Hernandez's email address?
Jonaith Hernandez's email address is jy****@****ail.com
What schools did Jonaith Hernandez attend?
Jonaith Hernandez attended Universidad Central De Venezuela.
What skills is Jonaith Hernandez known for?
Jonaith Hernandez has skills like Services.
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Jonaith Hernández
Wiley Park, Nsw
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