Jonaldfer Vasquez Email & Phone Number

Las Vegas, Nevada, United States

- Install and tests mid-range, mini-computer and/or personal computer and network hardware and software.- Serve as the help desk to answer questions and resolve operating problems; makes operating adjustments and notifies maintenance contractors when service or repair are required.- Trains departmental staff in the use of hardware and software, including printers.

Las Vegas, Nv

• Image 10-25 Desktops and Laptops a week using Windows PXE boot • Add users and computers to their appropriate OU structure while assigning them the correct GPOs • Created own, separate Excel Database to keep track of Windows 10 upgrade • Reset 2 cisco switches to use for our imaging lab with 2 KVI switches for mass imaging. • Produced our own crossover cable, 568a to 568b, to connect both newly reset Cisco 2960 switches to communicate with each other over trunking• Captured user’s USMT profiles from old computers to transfer to their new Windows 10 machines. • Added machines to the MDT Database by serial number, asset tags, computer and user roles for easy mass deployment using Windows PXE boot• Worked lots of overtime, 7am to 11pm, to finish deployments after hours.• Provided Windows 10 support for the newly converted users.

Las Vegas, Nv

• Diagnosed and resolved end-user network or local printer problems, PC hardware problems, e-mail, Internet, resetting passwords, and local-area network access problems • Configured port-security on switches • Configured approved end-user mobile devices and laptops devices for connectivity to the wireless system • Provided basic support for all IT related hardware, peripherals, copiers and network access. • Configured Cisco Desk Phones using Call Manager and Call-center Phones with Cisco Finesse. • Knowledge of using a help-desk ticketing system; KACE • Utilized an asset management system to keep track of all hardware and software assets; accounts for items in stock, receipt of new equipment, back orders and returns.• Configured VPN settings for users to connect to the company’s network remotely using Cisco AnyConnect VPN• Windows 7/10, Windows Server 2008, Exchange, Active Directory

Providence, Ri

• Image 50-80 Desktops and Laptops a week while maintaining all workstations up-to-date with security updates and patches using Heat DSM software • Bitlock all Information systems hard drives to protect users and patient’s personal information from unauthorized access • Created own, separate Excel Database to keep track of 2018 Refresh Project • Issued equipment to departments and accept returns; provided related inventory reports as needed; organized and maintained the equipment storage area and ensure that it is secure.

• Resolve common hardware and software issues by applying troubleshooting skills • Produced custom CAT5e/CAT6 cables, setup flooring, installed computers, Cisco phones, printers, all connecting to our switches and routers with proper VLAN traffic• Maintained healthy relationships with soldiers in establishing personal and team goals • Ability to take instructions from my superiors and effectively pass it down to my soldiers with satisfactory results• Maintained and configured network devices while troubleshooting and resolving connection issues. • Continuous training in security practices regarding technologies such as TCP/IP, DNS, DHCP, Active Directory and Group Policies.

• Demonstrate thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. • Deliver outstanding customer support by analyzing, diagnosing and resolving problems and request within service level agreements• Respond to customer inquiries and service requests; manage employee computer accounts and access; reset passwords; research access rights and modifies employee access for multiple systems