Jonaldfer Vasquez Email & Phone Number

Las Vegas, Nevada, United States

- Install and tests mid-range, mini-computer and/or personal computer and network hardware and software.- Serve as the help desk to answer questions and resolve operating problems; makes operating adjustments and notifies maintenance contractors when service or repair are required.- Trains departmental staff in the use of hardware and software, including.

Las Vegas, NV

• Image 10-25 Desktops and Laptops a week using Windows PXE boot
• Add users and computers to their appropriate OU structure while assigning them the correct GPOs
• Created own, separate Excel Database to keep track of Windows 10 upgrade
• Reset 2 cisco switches to use for our imaging lab with 2 KVI switches for mass imaging.
• Produced our own crossover cable, 568a to 568b, to connect both newly reset Cisco 2960 switches to communicate with each other over trunking
• Captured user’s USMT profiles from old computers to transfer to their new Windows 10 machines.

Las Vegas, NV

• Diagnosed and resolved end-user network or local printer problems, PC hardware problems, e-mail, Internet, resetting passwords, and local-area network access problems
• Configured port-security on switches
• Configured approved end-user mobile devices and laptops devices for connectivity to the wireless system
• Provided basic support for all IT related hardware, peripherals, copiers and network access.
• Configured Cisco Desk Phones using Call Manager and Call-center Phones with Cisco Finesse.
• Knowledge of using a help-desk ticketing system; KACE

Providence, RI

• Image 50-80 Desktops and Laptops a week while maintaining all workstations up-to-date with security updates and patches using Heat DSM software
• Bitlock all Information systems hard drives to protect users and patient’s personal information from unauthorized access
• Created own, separate Excel Database to keep track of 2018 Refresh Project
• Issued equipment to departments and accept returns; provided related inventory reports as needed; organized and maintained the equipment storage area and ensure that it is secure.

• Resolve common hardware and software issues by applying troubleshooting skills
• Produced custom CAT5e/CAT6 cables, setup flooring, installed computers, Cisco phones, printers, all connecting to our switches and routers with proper VLAN traffic
• Maintained healthy relationships with soldiers in establishing personal and team goals
• Ability to take instructions from my superiors and effectively pass it down to my soldiers with satisfactory results
• Maintained and configured network devices while troubleshooting and resolving connection issues.
• Continuous training in security practices regarding technologies such as TCP/IP, DNS, DHCP, Active Directory and Group Policies.

• Demonstrate thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
• Deliver outstanding customer support by analyzing, diagnosing and resolving problems and request within service level agreements
• Respond to customer inquiries and service requests; manage employee computer accounts and access; reset passwords; research access rights and modifies employee access for multiple systems