Jonathan Alverio
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Jonathan Alverio Email & Phone Number

Director of Service Desk at PBS at PBS
Location: Washington, District Of Columbia, United States 7 work roles 3 schools
2 work emails found @cebglobal.com 3 phones found area 571 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 3 phones

Work email j****@cebglobal.com
Direct phone (571) ***-****
LinkedIn Profile matched
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Current company
PBS
Role
Director of Service Desk at PBS
Location
Washington, District Of Columbia, United States
Company size
2027 employees

Who is Jonathan Alverio? Overview

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Quick answer

Jonathan Alverio is listed as Director of Service Desk at PBS at PBS, a company with 2027 employees, based in Washington, District Of Columbia, United States. AeroLeads shows a work email signal at cebglobal.com, phone signal with area code 571, and a matched LinkedIn profile for Jonathan Alverio.

Jonathan Alverio previously worked as Director, Service Desk at Pbs and Site Administrator at Gartner. Jonathan Alverio holds Associates Degree, Computer Network Administration from Kaplan Career Institute-Harrisburg.

Company email context

Email format at PBS

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{first}.{last}@cebglobal.com
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Profile bio

About Jonathan Alverio

Multi-certified technology professional with solid hands-on experience as well as over eight years managing successful technical support teams covering various types of hardware, operating systems, database software, applications software as well as managing inventory and equipment logistics at sites serving 2300 end users. Exceptional under pressure. Able to learn new skills rapidly, both hardware and software related. Excellent communication skills, especially with frustrated end users. Organized and effective at multi-tasking and prioritization. Passionate about process improvement and both the personal and professional development of my team members.

Listed skills include Network Administration, Microsoft Office, Windows Server, Citrix, and 20 others.

Current workplace

Jonathan Alverio's current company

Company context helps verify the profile and gives searchers a useful next step.

PBS
Pbs
Director of Service Desk at PBS
arlington, virginia, united states
Website
pbs.org
Employees
2027
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7 roles · 22 years

Jonathan Alverio work experience

A career timeline built from the work history available for this profile.

Director, Service Desk

Current
Pbs

Crystal City, Virginia, United States

Sep 2022 - Present

Site Administrator

Gartner

Arlington, Virginia, United States

  • The acquisition of CEB by Gartner offered me unparalleled opportunities for learning and growth.
  • Assisted with knowledge transfer for all legacy CEB systems and support structures
  • Helped onboard heritage CEB technicians to new Gartner systems and adapt our legacy support structure to be in line with Gartner's corporate strategy
  • Provided insight and documentation that helped Gartner move their tier 1 helpdesk internally
  • Worked on a team to integrate CEB Service catalog into Gartner ticketing system and support structureI currently:
  • Manage a team of 5 Technical support specialists that provide second level support to identify and solve technical issues to meet Gartner standards and SLA's for all Gartner Associates (in local/regional Gartner.
Apr 2017 - Sep 2022

Manager - Global Service Desk – Americas

Ceb, Now Gartner

Washington, District Of Columbia, United States

  • Managed multiple US office IT Help Desk teams which supported over 2500 (eventually 4100) staff worldwide
  • Member of the IT problem management team; Responsible for On-Call problem manager duties for all offices
  • Oversaw all IT hardware inventory for all my domestic offices
  • Managed the IT organization’s Information Technology Infrastructure Library (ITIL) processes
  • Developed templates, training and on-boarding materials for the IT help desk team
  • Provided IT operation Key Performance Indicator reports to IT Leadership Team
Nov 2014 - Apr 2017

Us Global Service Desk Team Lead

Ceb, Now Gartner

Washington D.C. Metro Area

  • led a local team of 4 FTEs and 2 high shcool interns
  • Worked with 3rd line teams to accomplish company-wide initiatives such as office integration for acquisitions, Software and OS upgrades for compliance and Hardware refreshes.
Mar 2013 - Nov 2014

Senior Service Desk Analyst

Ceb, Now Gartner

Washington, District Of Columbia, United States

  • Provided technical support to over 2000 users and efficiently resolved hardware, software and network issues.
  • Assisted associates locally through a physically support lounge and globally via after hours oncall.
  • Provided end-user support for Windows and Mac operating systems and assisted remote users via PC Anywhere, Remote Desktop and SMS.
  • Completed an average of 40 tickets a week using HPSM ticketing system
Jan 2012 - Mar 2013

Support Specialist

Select Medical Corporation

Harrisburg, Pennsylvania Area

Member of a team of 20 Support Specialists handling up to 5,000 calls a week on a wide variety of topics for Select Medical Corporation, a leading provider of specialized health care in both inpatient and outpatient settings across the United States. Responsible for assimilating new software introduced as a result of mergers, acquisitions or joint.

2007 - 2011 ~4 yrs

Pc Custom Build & Repair

Self-Employed

Lancaster, Pennsylvania Area

Repaired PCs for friends and neighbors. Built custom PCs as well, purchasing the base lavel components and constructing exactly what was required. I could offer a PC for less than major retailers, provide exactly what was needed, and make a profit of approximately $100 per PC.

2004 - 2006 ~2 yrs
Team & coworkers

Colleagues at PBS

Other employees you can reach at pbs.org. View company contacts for 2027 employees →

MA Mahamud Ahmed Mahamud Ahmed Colleague at Pbs Hilliard, Ohio, United States, United States View → HB Hayden Berube Hayden Berube Colleague at Pbs Greater Seattle Area, United States View → KW Kimberley Wendling Kimberley Wendling Colleague at Pbs Holyoke, Massachusetts, United States, United States View → AS Ajis Sayekti Ajis Sayekti Colleague at Pbs Indonesia, Indonesia View → QS Qamar Shahzad Qamar Shahzad Colleague at Pbs Pakistan, Pakistan View → CH Cisha H. Roberts Cisha H. Roberts Colleague at Pbs Washington DC-Baltimore Area, United States View → SN Shelby Nicole Shelby Nicole Colleague at Pbs Baltimore, Maryland, United States, United States View → CR Charles Robinson Charles Robinson Colleague at Pbs Clinton, Maryland, United States, United States View → JR Jehad Roushdy Jehad Roushdy Colleague at Pbs Alexandria, Alexandria, Egypt, Egypt View → VC Victor Canales Victor Canales Colleague at Pbs Bronx, New York, United States, United States View →
3 education records

Jonathan Alverio education

Graduated

Conestoga Valley High School
FAQ

Frequently asked questions about Jonathan Alverio

Quick answers generated from the profile data available on this page.

What company does Jonathan Alverio work for?

Jonathan Alverio works for PBS.

What is Jonathan Alverio's role at PBS?

Jonathan Alverio is listed as Director of Service Desk at PBS at PBS.

What is Jonathan Alverio's email address?

AeroLeads has found 2 work email signals at @cebglobal.com for Jonathan Alverio at PBS.

What is Jonathan Alverio's phone number?

AeroLeads has found 3 phone signal(s) with area code 571 for Jonathan Alverio at PBS.

Where is Jonathan Alverio based?

Jonathan Alverio is based in Washington, District Of Columbia, United States while working with PBS.

What companies has Jonathan Alverio worked for?

Jonathan Alverio has worked for Pbs, Gartner, Ceb, Now Gartner, Select Medical Corporation, and Self-Employed.

Who are Jonathan Alverio's colleagues at PBS?

Jonathan Alverio's colleagues at PBS include Mahamud Ahmed, Hayden Berube, Kimberley Wendling, Ajis Sayekti, and Qamar Shahzad.

How can I contact Jonathan Alverio?

You can use AeroLeads to view verified contact signals for Jonathan Alverio at PBS, including work email, phone, and LinkedIn data when available.

What schools did Jonathan Alverio attend?

Jonathan Alverio holds Associates Degree, Computer Network Administration from Kaplan Career Institute-Harrisburg.

What skills is Jonathan Alverio known for?

Jonathan Alverio is listed with skills including Network Administration, Microsoft Office, Windows Server, Citrix, Desktop Support, Help Desk Management, Bmc Magic, and Desktop Configuration.

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