Handled each customer interaction and created a positive experience according to Apple Support Credo, quality standards, and business guidelines.Efficiently resolved issues by listening to the needs of the customer and finding innovative ways to eliminate unnecessary escalations, transfers, and multiple inbound/outbound contacts.Built rapport and communicated effectively with all customers, considering customer and partner’s abilities, communication, styles, and preferences to create a ‘One Apple’ experience.Protected customer privacy by ensuring the integrity, accuracy, and confidentiality of their information.

Build effective relationships with associates, peers, and supervisors to develop a high performing team and customer-centric culture.Supported the store manager in the execution of the short and long-term store business plans to drive KPI results (BOSS, Store to Door, and Social Media) and maximize business opportunities to include CRM, loyalty, and technology. Effective use of technology to enhance customer engagement and drive KPI indicators.Recruited, hired, and trained the associate team; provided appropriate level of performance feedback to increase confidence and capability.Managed the efficient and productive handling of all merchandise from shipment receipt and processing floor sets, markdown optimization, and replenishment systems while maintaining backroom Standard Operating Procedure (SOP) and ensuring the store audit compliance and shrink results meet company loss prevention standards.