Ensuring that guests booked for CWA by Club Wyndham Sales Presentation are qualified using current and correct scripts and procedures Answering and supporting team member questions and enquiries Assisting with handling MV guest enquiries and complaints Ensuring that the guests sold certificates meet the set qualification criteria Meeting the hourly and weekly (personal and team) allocated targets for your team as set by the Supervisor and Manager Training new team members… Show more Ensuring that guests booked for CWA by Club Wyndham Sales Presentation are qualified using current and correct scripts and procedures Answering and supporting team member questions and enquiries Assisting with handling MV guest enquiries and complaints Ensuring that the guests sold certificates meet the set qualification criteria Meeting the hourly and weekly (personal and team) allocated targets for your team as set by the Supervisor and Manager Training new team members, and providing on-going training and development for existing team members. Quality Assurance of team calls, providing feedback and follow up coaching Ensuring that leads are dropped for focus sitesManaging the performance of your team members in conjunction with the Supervisor, including providing regular performance feedback and appraisals Responsible for the submission of your team’s timesheets/ completing the hours in the database Handling any client queries or complaints in a professional manner Hold regular Team Meetings to increase motivation, belief and performance Assist in daily admin tasks for the Mini-Vac campaign • Adapting to changes and developing new ideas for improving methods of operationEnsure that all reasonable directions given with regards to health and safety are followed, to not willfully place at risk the health and safety of yourself or any person in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.Display a Count On Me! service to all internal and external parties. Display innovation through inspiring, creating, and improving processes and products. Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promiseDisplay leadership values by ensuring effective communication and respecting your peers and managers.Any other duties as may be reasonably requested by management Show less

Making outbound / inbound calls and promoting and selling our packages.Call clients who have purchased outbound certificates to convert to a bookingSearch for accommodation availability online and Set tour presentation detailsEnsure cancellation and amendment policies are adhered toResponsible for following all Wyndham Vacation Resorts Asia Pacific Policies and Procedures as set by ManagementEnsure cancellation and amendment policies are adhered toActively promote… Show more Making outbound / inbound calls and promoting and selling our packages.Call clients who have purchased outbound certificates to convert to a bookingSearch for accommodation availability online and Set tour presentation detailsEnsure cancellation and amendment policies are adhered toResponsible for following all Wyndham Vacation Resorts Asia Pacific Policies and Procedures as set by ManagementEnsure cancellation and amendment policies are adhered toActively promote special packages for seasonal campaignsMaximize every opportunity including email, social media, online and telephone enquiries.Responsible for setting appointments, utilizing the lead sources assigned by the Supervisor.Ensuring that the set appointment meets the set qualification criteria and has the appropriate directions to the designated showroom.Responsible for providing quality customer service to our potential clients.Responsible for following all Wyndham Vacation Resorts Asia Pacific Policies and Procedures as set by Management. Show less

Making Outbound / Inbound calls inviting our South Pacific owners for a livestream sales updateResponsible for setting appointments, utilizing the lead sources assigned by the SupervisorEnsuring that the SP owners booked for a Wyndham Destinations Sales update have been booked & confirmed with seamless customer service and compliance using the correct scripts and proceduresEnsuring that the owners who are booked meet the set qualification criteriaResponsible for providing… Show more Making Outbound / Inbound calls inviting our South Pacific owners for a livestream sales updateResponsible for setting appointments, utilizing the lead sources assigned by the SupervisorEnsuring that the SP owners booked for a Wyndham Destinations Sales update have been booked & confirmed with seamless customer service and compliance using the correct scripts and proceduresEnsuring that the owners who are booked meet the set qualification criteriaResponsible for providing quality customer service to our clientsMaximize every opportunity including email, online, and telephone inquiries Responsible for following all Wyndham Vacation Resorts Asia Pacific Policies and Procedures as set by ManagementFully observe and remain compliant at all time with Company policies and proceduresRepresent the Company in an ethical, moral and professional mannerEnsure cancellation and amendment policies are adhered toDisplay a Count on Me! Service to all internal and external parties. Responsible for coming to work in a timely manner, according to work scheduleResponsible for being courteous and respectful to co-workersDisplay innovation through inspiring, creating and improving processes and productsShow integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promiseAny other duties as may be reasonably requested by management Show less

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