Leading the team of Customer Success Account Managers for Canada. Portafolio management to drive customer experience and cloud consumption aligned with customer priorities.Defining strategies and orchestration to achieve Microsoft goals in the territory.Bringing clarity and modeling our values for more inclusive and diverse culture.

Advise people and companies to be competitive in the digital world, with technology solutions and education.More than 15 years of experience allows me to help customers to find the way to digital transformation.I was helping customers with Data solutions optimization, Azure architecture design and security posture optimization with Zero Trust principles.

Instructor of certified Microsoft courses in different SQL Server technologies: SQL, Data Scientist, Artificial intelligence, Data Security and Data infrastructure. I've been teachingby passion because I love it.

Leading in a multicultural environment with almost 80 people from different countries and professions. With M1 direct reports on Customer Success, Software development and Consultancy. Coaching of high-performance team leaders, PMs, technical leads and support leads. Empowering and Developing people in an integral way with technical and personal skills.Customer engagement with CTOs, CISOs, CEO. I had to lead my team and support the company as the leadership face for the customers in complex projects.Launch of the core operations programs to improve company success:• Career growth model for every role in the organization.• Customer service experience model.• Project management framework with PMI and Scrum.Achievements:Best Manager 2017Best Manager 2018The personal and professional growth of my team.

Managing teams of 40 engineers and consultants, designing products and solutions for clients in different countries.Project and contract management in complex environments. As a customer success lead, I had to make sure that my team exceeded customers' expectations to renew the contracts and increase services adoption.Coaching engineers for growth mindset and high performance. Extensive experience in team management, assertive communication, and team results. Proven ability to maintain high performance under pressure with a problem-solving mindset.Prioritizing projects and activities to achieve the company’s goals and customer successin ambiguous situations.Team Achievements:• Recognition to the company with the highest customer satisfaction in the world 2013 delivering security solutions.• First specialized security engineer certified.• Most Valuable security Engineer in 2012.

Microsoft Database Specialist • Design, implementation, administration, configuration, migration, optimization, and maintenance of database solutions with SQL. • Advanced experience with networks, Virtualization, Windows Server, SQL Server, Clustering, Storage. • Knowledge of Azure, Office 365 and cloud. Cybersecurity architect • Solution architect of security solutions to protect systems, networks and data. Working with firewalls, IPS, antivirus, Data Loss prevention systems, encryption, web filtering and more. • Consultant and instructor for security solutions. • Sales support engineer with projects in multiple countries. • Extensive experience in projects in government, commercial and financial entities in Latin America.Achievements:• 2nd place security Latam Technical Olympics Chile 2008. • 1st place security Latam Technical Olympics Brazil 2009. • Volunteer in conferences for teenagers and teachers through the Omar Dengo Foundation.

Database technical courses for different careers.