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· Lead process-improvement efforts and manage the implementation of both business processes and technical solutions.· Plan, direct, supervise and control the execution of all business, technical, and fiscal functions of the delivery station On-road operations.· Define new processes to drive step change reductions in both fixed and variable costs of On-road delivery operations. Pilot proposed changes in the real environment and have the ability to work in a start-up type environment, dealing with ambiguity on a regular basis.· Partner with senior business leaders across departments to analyze our existing processes and identify opportunities to improve and optimize current operations.· Mobilize company resources through effective liaison with support departments, to create projects capable of driving the business forward and enhancing the customer experience.· Build, supervise, lead, and develop a diverse team of Area Managers, Delivery Operations (4+ front-line supervisors).· Create and sustain a safe, high-quality and professional environment in an expanding business.· Champion excellent driver and customer experience while continuously improving Amazon’s last mile on road performance. Be a subject matter expert for all Delivery Associates and Delivery Service Partners process areas. Manage Driver and DSP relationships and measure and evaluate those partnerships on a regular basis· Raise the safety, quality, productivity, and capacity performance on road via regular barrier-breaking deep dives and metric creation, including pilots and program development, and ensuring training is completed and proper standard work is followed.

• Procured and managed multiple vendor relationships for Amazon DSP and DHL delivery fleet (100+ units) in DFW & Austin business locations.• Implemented safety guidelines, quality control, and daily operations process enhancements, effectively reducing loss time for employees and down time for fleet vehicles.• Direct oversight of hiring process and employee training, leading to a reduction in attrition, and an increase in quality of service from entire staff.• Planned and managed multi-unit growth strategy: +30% revenue increase in less than 90 days.• Managed DSP 2.0 rollout for multiple delivery stations.• Instilled a Servant Leadership philosophy within the management team to create a fluid and efficient, results-driven, working environment for all team members to achieve great success.

Operations Manager (Amazon DSP)• Coordinated all daily operations objectives and delegated responsibilities to on site management team.• Redefined company culture through active leadership, employee inclusion and accountability, and personal approach to building a High Performance Team.• Increased Core Business revenue (+95%) in 27 weeks.• Reduced monthly attrition rate through implementing new training protocols, actively coaching new hires, and openly engaging entire staff daily.• Directly managed weekly payroll for all salaried and hourly employees• Proactively engaged Senior Management to identify areas for change management, process improvements, strategic movements, and distribution/performance target enhancement.

Director of Operations (Amazon DSP)• Cost reduction identification, financial enhancement, and cash flow continuity to establish growth opportunities for the delivery channel• P&L integration and control, A/R review and cost analysis• Instituted structural consistency to hiring process; lead recruitment efforts for candidate pipeline while reducing attrition rates monthly• Established cross-functional training methods and materials for internal business partners for multiple network systems and tools (Route Scheduling, Time & Attendance/Payroll, Routing Tools)• Co-authored company handbook; developed Dispatch Manager handbook to create symmetry, increase productivity, and align objectives across business locations• Led successful launches of new delivery stations from RFP to full operational capability

• Established and developed the daily operations and finances of a Delivery Service Provider for Amazon Logistics, servicing 9 national delivery stations ($25M annual revenue).• National Lead - Performance Quality Incentive Program for 500+ delivery associates ($300K+ payout Jan-Jun ‘16)• Managed a monthly payroll in excess of $1M, while working to reduce unplanned time and overtime exceptions weekly.• Procured and managed all aspects of a $6M commercial delivery fleet (purchase, delivery, performance, maintenance, repairs)• Partnered with strategic regional vendors to reduce vehicle maintenance/repair downtime, create portfolio savings, and increase revenue value per on road unit (+10% MoM)• Analyzed, reviewed, and presented all company projects and program performance with internal stakeholders – COO, CFO, President, SVP Operations• Evaluated current business trends and financial performance and shifted resources as needed to control costs and increase performance across the delivery service stations.• Applied national initiatives, customer-focused programming, and constructed learning resources for all field teams, to assist in achieving exceptional delivery quality.

• Prepare, analyze and evaluate financial and operational programs and their impact on results and make recommendations and assumptions for forecasting and planning.• Generate analytics to monitor compliance with performance goals and organizational initiatives, in reference to KPI’s of current operating procedures.• Serve as intermediary between Field Operations and Executive level Management to communicate the impact of all analysis.

• Forecasted and established sales, revenue ($100M+), and key performance indicators for the Central Region in partnership with the Regional Senior Vice President and Vice President of Sales.• Managed market sales, analyzed market share for appropriate markets, and identified sales risks and opportunities, while making appropriate cost savings recommendations.• Decreased DSO (25%) by working directly with Distributors to analyze and reconcile the Distributor A/R statements and manage Distributor incentives.• Achieved the annual operating plan for the region from a profit perspective (>$98M).• Delivered best-practice pricing decisions through application of national tools and processes, market and brand analysis.• Facilitated price increase process with Market Managers and Pricing team to achieve profitable portfolio size mix.• Identified opportunities to better align margins and investment, resulting in profit increase (+15% YOY) – Demand Tracking, IRI/Impact Metric Data, Consumer Trends

• Optimized workflow efficiency; delegated day-to-day operational issues to Customer Service Representative, increasing supply chain efficiency for key profit driving labels.• Tracked Distributor inventories and allocations and ensured that sales goals were achieved without abnormal variations in inventory.• Facilitated price increase process with Market Managers and Distributors, ensuring Regions had an effective process for allocating and tracking product.• Logged all serious operational issues through standardized company reports with the Manager of Operations, so that they could include in corporate Key Performance Indicators. • Oversaw all allocated products and orders for assigned Region made up of 15 Markets & 22 Distributor/Brokers

• Streamlined end of day reconciliation of total beverage inventory, creating ease of access for quantities on hand, ordering cycles, and financial reporting.• Implemented cost controls and established integrated policies to reduce waste and increase margin and profitability for all beverage packages.• Created weekly/monthly reporting modules for upward visibility to Senior Management for inclusion in business department monthly reporting.• Worked directly with Director of Operations, Catering Managers, and all on-site staff in preparation for venue specific and customer defined event requirements.• Actively trained service staff on federal regulations and company guidelines as it pertained to alcohol service and consumption at contracted events.