Joann Napolitano Email & Phone Number

Il

Culture Leader, managing growth of the amazing Original Old World Pizza featuring Fat Ricky's establishments (Romeoville, Plainfield, and Tinley Park, IL) it’s catering and brand recognition as we expand and engage in new ventures. Introducing world class customer service as we bring our organization to the next level preparing for our growth and expansion into more specialty markets. Managed recruiting, hiring, accounts payable, payroll and various office duties at each location.

Downers Grove, Il

Managed a team of Oracle DBA's supporting high availability mission critical 24x7 application databases as well as business reporting. Responsible for meeting DB service level agreements for production environment uptime, stability, performance and availability.Led DBA’s in project and enhancement delivery including budget and resource management and DB maintenance. Offered timely incident management as well as adherence to quarterly DB security audits. Supported both enterprise and… Show more Managed a team of Oracle DBA's supporting high availability mission critical 24x7 application databases as well as business reporting. Responsible for meeting DB service level agreements for production environment uptime, stability, performance and availability.Led DBA’s in project and enhancement delivery including budget and resource management and DB maintenance. Offered timely incident management as well as adherence to quarterly DB security audits. Supported both enterprise and departmental directives, ensuring proper technical resource availability, adherence to change management policies, good communication and representation, proper documentation, proactive DB monitoring, timely implementation or execution and 24x7 on-call production DB support.Successfully met all corporate and departmental staff retention goals and maintained 100% retention as a Manager. I engaged in project planning, departmental budget preparation and review and provided software licensing quotes. My team managed POC's for new technologies.Delivered enhanced production support, proactive monitoring and offered expertise in application and DB performance tuning. Consistently evaluated employee performance, morale and work-life balance and encouraged cross team mentoring and training. Focused on persistent communication of important directives or changes in priorities impacting IT staff members to ensure a consistent and positive message was delivered.Engaged in critical production incidents to coordinate and manage technical resources and administrative duties required for closed loop ticket management. Completed post-incident reviews and root cause analysis as well as coordination of remediation. Participated in an on call rotation for any production DB incidents that required additional attention and/or management across all relational DB platforms including Oracle, SQL, DB2 and Cache and was responsible to represent them to IT leadership. Show less

Downers Grove, Il

Supervised a team of Oracle DBA's supporting mission critical 24x7 application databases, also, databases and processes that support electronic data interfaces as well as business reporting and 3rd party application databases.Responsible for coordinating DB work activities required to support new project, application enhancement and production support initiatives while providing an excellent level of non-production database support to the APPDEV customers. Our team offered full service… Show more Supervised a team of Oracle DBA's supporting mission critical 24x7 application databases, also, databases and processes that support electronic data interfaces as well as business reporting and 3rd party application databases.Responsible for coordinating DB work activities required to support new project, application enhancement and production support initiatives while providing an excellent level of non-production database support to the APPDEV customers. Our team offered full service DBA support including database physical design, testing assistance, coordination and implementation including production execution and support.Allocated DBA resources for various infrastructure projects including high priority DB security and audit compliance initiatives. I maintained and coordinated a 24x7 on-call DBA schedule to support databases within my scope while maintaining excellent communication and coordination for numerous expedited and emergency issues and/or changes involving these databases.Provided important DB tuning and capacity planning recommendations to management to ensure optimal performance of the front-end applications using the back-end Oracle databases. I ensured all DB backups were appropriately managed according to standards and were valid and available as necessary for any rollback or recovery scenario.I was instrumental in implementing a corporate full service DBA model and developed many standards including object naming conventions and many procedures that were widely used across DBA teams. DBA’s offered support for all facets from creation to archival and/or obsolescence including day to day development and testing, production implementations and application as well as DB upgrades.I provided valuable input for scheduling DBA resource availability and timelines on critical IT projects and for numerous DB administration tasks required to support infrastructure as well as manage any necessary outages for various types of required maintenance. Show less

Downers Grove, Il

Oracle Database Administrator (8i, 9i, 10g)Oracle Senior Database Administrator (10g)Recruited from IT Operations to perform as an Ingres DBA, was trained and learned relational database administration and supported various Financial, Patient, Client and Reporting mission critical databases. This included; the object design and implementation, authoring rules and procedures, process monitoring and tuning, database performance monitoring and tuning, writing documentation and… Show more Oracle Database Administrator (8i, 9i, 10g)Oracle Senior Database Administrator (10g)Recruited from IT Operations to perform as an Ingres DBA, was trained and learned relational database administration and supported various Financial, Patient, Client and Reporting mission critical databases. This included; the object design and implementation, authoring rules and procedures, process monitoring and tuning, database performance monitoring and tuning, writing documentation and troubleshooting in the development, testing, training and live production environments.As Oracle was introduced as a new platform, I transitioned to become an Oracle DBA and my primary responsibilities included developing standards and providing full service database administration and support for various mission critical application databases including the companies first claims data warehouse. I was trained and quickly learned relational database design methodologies to create, design and implement Oracle databases to meet the growing business needs.I created and maintained logical and physical database design models including writing macros to generate and support object triggers, procedures, privileges and sequences. I participated in troubleshooting, performance tuning, backup, recovery and supporting production as well as development and testing environments.I wrote processes and documentation that conformed to the current corporate standards for; creating new databases, enhancing performance, change management, pro-active monitoring and coordinating maintenance. I utilized PL/SQL, SQL, TOAD and the UNIX “vi” editor to perform efficient database queries. Show less

Downers Grove, Il

Supervised a staff of computer operators on two shifts. I was mainly responsible for production network operations, corporate wide client data reporting, electronic file transfers, data archival and maintenance of batch processing. I worked closely with application developers to facilitate the composition of procedural documentation within specific departmental guidelines, fully test each process and implement the final procedures for transition over to the computer operators. I maintained… Show more Supervised a staff of computer operators on two shifts. I was mainly responsible for production network operations, corporate wide client data reporting, electronic file transfers, data archival and maintenance of batch processing. I worked closely with application developers to facilitate the composition of procedural documentation within specific departmental guidelines, fully test each process and implement the final procedures for transition over to the computer operators. I maintained report distribution requirements, monitored available disk space, disk usage and essential equipment operations as well as troubleshooting on both shifts. I created data archival procedures utilizing both optical and compact discs as well as completed necessary data archival to media. Show less