Community & Engagement Manager
Berlin
"How can we help people feel at home where they live?" At nebenan.de I grew through 3 roles:As Support Manager, I answered >25.000 support tickets and was the main contact person for the 1% most engaged users of Germany's biggest social network for neighbours, listening to both their inspirational stories and concerns, and speaking for them internally. As Engagement Manager, I juggled responsibilities for our biggest offline event series Hofflohmärkte (backyard flea markets)… Show more "How can we help people feel at home where they live?" At nebenan.de I grew through 3 roles:As Support Manager, I answered >25.000 support tickets and was the main contact person for the 1% most engaged users of Germany's biggest social network for neighbours, listening to both their inspirational stories and concerns, and speaking for them internally. As Engagement Manager, I juggled responsibilities for our biggest offline event series Hofflohmärkte (backyard flea markets) with testing out new engagement formats and looking after nebenan.de's biggest income stream, the Förderer (supporters).As Community & Engagement Manager, I leveraged my in-depth understanding of our users' needs to propose and coordinate platform-wide engagement projects, (i.e. through an improved group feature), to co-create communication campaigns and to consult other teams (UX, CRM, International Teams), Show less