Software Engineer in Customer Engagement Management - Team Salesforce Center of ExcellenceAs a Software Engineer within the Customer Engagement Management team at the Salesforce Center of Excellence, I garnered extensive expertise in various Salesforce products including Financial Service Cloud, Service Cloud, Sales Cloud and CRM Analytics, along with their associated solutions. This proficiency was demonstrated through my successful completion of four super badges:CRM… Show more Software Engineer in Customer Engagement Management - Team Salesforce Center of ExcellenceAs a Software Engineer within the Customer Engagement Management team at the Salesforce Center of Excellence, I garnered extensive expertise in various Salesforce products including Financial Service Cloud, Service Cloud, Sales Cloud and CRM Analytics, along with their associated solutions. This proficiency was demonstrated through my successful completion of four super badges:CRM Analytics Data Preparation SpecialistCRM Analytics and Einstein Discovery Insights SpecialistApex SpecialistProcess Automation SpecialistIn recognition of my capabilities, I was appointed as the Product Owner for the Team Center of Excellence. In this capacity, I assumed the crucial responsibility of maintaining a well-organized backlog of features. I ensured that the team was thoroughly prepared for each Program Increment planning session, guaranteeing a seamless and efficient workflow.I also took charge in creation of comprehensive dashboards within CRM Analytics, showcasing user adoption across more than 11 distinct financial institutes. Leveraging my proficiency in Salesforce products and analytics, I meticulously integrated data from over 200 Salesforce Objects to craft a visually engaging and informative Dashboard.By centralizing data from diverse sources, I enabled the teams in my domain to make informed decisions, identify areas for improvement, and tailor strategies to enhance engagement. Show less

Responsible for asset and patch management of a portfolio of 1000+ machines.Performing technical support and taking the lead in many optimization areas.Slashed administration costs by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

As a TA in Statistical Data Analysis 2 I assisted in giving the students the ability to understand and handle the analyzing of data which involves several different sources of variation. For the analyzes, R was used, where the focus was also on how to validate a statistical model.