Responsible for providing technical support to clients in the import modules of the OneSource Global Trade platform, including Import Sys, Broker Sys, Broker Guides, Broker Invoice, InOut, and ComexContent, conducting tests and functional validations as needed.Development of components in PL/SQL, database debugging, API analysis, and view integrations, while also addressing critical incidents to mitigate operational downtime.Coordination of technical incidents and creation of… Show more Responsible for providing technical support to clients in the import modules of the OneSource Global Trade platform, including Import Sys, Broker Sys, Broker Guides, Broker Invoice, InOut, and ComexContent, conducting tests and functional validations as needed.Development of components in PL/SQL, database debugging, API analysis, and view integrations, while also addressing critical incidents to mitigate operational downtime.Coordination of technical incidents and creation of documents detailing the necessary functional requirements for system adjustments and improvements, including the definition of test scripts.Responsible for analyzing, supporting, and resolving functional and technical integration issues involving Oracle, TOTVS, and SAP ERPs, as well as OSGT systems. Show less

As a Support Intern, I was responsible for triaging and analyzing customer requests, as well as contacting them to fully understand their needs. Additionally, it was necessary to clarify functional doubts about the systems, perform SQL queries on databases, and develop SQL scripts to solve technical issues. To ensure customer satisfaction, it was important to provide application instructions and offer small remote support consultations. Moreover, being responsible for root cause… Show more As a Support Intern, I was responsible for triaging and analyzing customer requests, as well as contacting them to fully understand their needs. Additionally, it was necessary to clarify functional doubts about the systems, perform SQL queries on databases, and develop SQL scripts to solve technical issues. To ensure customer satisfaction, it was important to provide application instructions and offer small remote support consultations. Moreover, being responsible for root cause analysis to identify possible problems and offer proactive solutions for customer Show less