Support Analyst
University Hospitals Elyria Medical Center
o Responds to work orders for two hospitals, three emergency departments, over ten Doctors offices, thirty home employees and one fitness center.o Troubleshoots and repairs hardware and software devices including creating and maintaining images for a standardized clinical environment.o Troubleshoots network connectivity issues by toning out, punching down and patching network lines.o Supports multiple healthcare applications including Soarian Clinicals, Soarian EDM, Allscripts ED and SoftLab. Exceeds the Support Analyst role by managing multiple team and solo projects to advance patient care technology.o Lead hardware design on Allscripts ED. • Built and deployed thirty clinical workstations, eight doctor workstations, twenty-five bedside mobile carts, ten iPads and three backup systems by a specified timeline. • Built and deployed twenty-five clinical workstations, four doctor tablets and four iPads by a specified timeline.o Led training and software implementation for Lifenet EKG upgrade.• Built and deployed two clinical workstations and led training classes o Managed hardware and software implementation for the fitness center.• Installed CSI Club Management software on fifteen computers, installed barcode readers on four computers and installed credit card signature pads on three POS workstations. o Worked together on Single Sign on preparation, training and go live. • Installed software on over one-hundred computers• Enrolled and trained end users.o Appointed by management to work among the system administrators on data center move.o Worked alongside the Single Sign On administrator on dual authentication set up for Doctors to be compliant with the Ohio State Board of Pharmacy. • Enrolled Doctors into Single Sign On and PhoneFactor for computerized physician order entry
