Director Of Quality Assurance
CurrentPREEMPTIVE MANAGEMENTAssure overseas protocol complianceIdentify manufacturing glitches during factory visitsIdentify manufacturing inconsistencies by review of received productINSPECTION REPORT MANAGEMENTReview online & final inspection reportsIdentify & evaluate problematic issuesCommunicate internally & discuss w/overseas staffDeliberate & implement decisions re: accepting or rejecting problematic shipmentsCommunicate QC issues directly to suppliers (where applicable)QC COMMUNICATION w/OVERSEAS STAFF Discuss all issues brought to attentionImplement changes & improvementsOrder parts needed for CSCOMMUNICATION w/CS Provide background info beneficial to solving customers’ issueProvide solutions & partsCOMMUNICATION w/WAREHOUSE PERSONNELWork with personnel in all 4 warehouses re: damaged or defective merchandiseDEBIT MANAGEMENTKeep logs of all quality issuesDialog with suppliers and overseas staffSend monthly debits for processing QC LOG REVIEWReview for, analyze and track patternsCreate weekly summary of quality issuesResearch old problems that may resurfacePrepare monthly report for QA meetingVisit suppliers for QA evaluationsPRODUCT ENHANCEMENTPropose ideas for improvements to products with quality issuesWork w/suppliers & overseas staff in search of solutionsPresent plan to R&D for implementationCRISIS MANAGEMENTAssess situationProvide solutions to address the immediate needWork out and recommend short & long term planCoordinate various aspects re: in-house repairSet up repair team or provide instructions to warehouse managers to implementManage progress to get it done effectively & timelyInform various depts. re: inventory and communication to customersCoordinate various aspects re: recallsFollow up with supplier/overseas managers to assure resolution going fwdINSPECTION MANAGEMENTPresent & implement protocol for inspection upon arrival of incoming productEvaluate overseas inspectors and procedures