 Managed high levels of call flow and responded to technical support needs. Used ticketing systems to manage and process support actions and requests. Managing and maintaining the company’s website (WordPress, HTML, CSS). Responded to email technical support needs. Generated reports for management updating. Used Microsoft Office and forms for reporting.

Solutions to #fleet management, #Audiovisual, #studio #setup etc

 Developed and deployed system automation in Python web applications. Used Microsoft Office Packages such as Word, Outlook, and Excel for reporting. Configured and racking Dell/HP servers for Oracle Database onto private network.

 Configured hardware, devices, and software to set up workstations for end-users. Monitored and checked all computers, printers, projectors, and scanners for effective usage. Troubleshoot any software and hardware and repair broken computers.

 Assisted in supervising fast-speed internet across the university. Ensured the internet was accessible across the dormitory and hostel. Installed radio access points and stations across the university. Installed and terminated cat 5, cat 6, and fiber optics cabling. Configured installed projectors for lecture presentations. Configured all computers onto the network.