-SAP Basis/IBM MQ administrator international clients on a global scale.-Communicating directly with the customer to interpret and identify their needs and severity.-Manage the workload and resources by distributing all Incidents, Changes and Requests daily. -Reviewing activities so that SLA's are met.

-Defining project scope and goals.-Maintaining consistent communication.-Ensured the project team successfully implemented Scrum principles.-Facilitating meetings, including daily stand-ups, sprint planning, and retrospectives.-Addressing issues that hinder a team member’s capacity to work.-Fostering good communication and teamwork within the team.

-Manage multiple online customer accounts.-Create and maintain positive client relationships.-Understand client’s and tailor products to meet their needs.-Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner.-Develop best practices for online sales and customer services.-Ensure sales team complies with company policies, procedures and business ethics codes.

-Coordinate daily Front and Back of the House restaurant operations.-Deliver superior service and maximize customer satisfaction.-Respond efficiently and accurately to customer complaints.-Regularly review product quality and research new vendors.-Appraise staff and provide feedback to improve productivity.-Ensure compliance with sanitation and safety regulations.

-Working directly with IBM corporate clients in the American market.-Managing maintenance contracts(end-2end) through IBM resources and software: Processing, Invoicing, Cancellations.