Jonas Richard Email and Phone Number

Providing IT consulting services, including business analysis and functional and technical consultation for small to medium businesses on their digital transformation journey. Building software solutions that accelerate, connect, and integrate disparate systems.

Technical Scope: SaaS, PaaS, SalesForce, Jira, Gainsight, Kubernetes, Varnish, Nginx, Kibana,Grafana, New RelicPrincipal customer contact and influencer of partner adoption of the VIP platform andcomplementary products. Internal customer advocate providing “Voice of Customer”insights to help better understand how our customers engage with our platform andproducts.- Drawing on technical acumen and customer-facing skills to effectively drive WordPress and other Automattic products and services adoption.- Lead discussions with senior engineers and leadership regarding technical and product strategy, incidents, trade-offs, and risk management.- Build close customer relationships to understand their business/operational needs and technical challenges.

Technical Scope: CCaaS, SaaS, PaaS, SalesForce, ServiceNow, ACD, IVR, WEM, WFM,Knowledgebase, Jira, Confluence, Gainsight, Power BITrusted Technical Advisor leading customers through change, removing obstacles, andengaging the support of stakeholders and sponsors. Act as primary contact for thecustomer with a customer-centric mindset and serve as an escalation point when required.- Expand strategic customer relationships to drive a more significant impact for the business while maintaining a high level of Customer Satisfaction (CSAT) and Net Promoter Score (NPS).- Plan and oversee the delivery of services that drive customer objectives, outcomes, and potential business opportunities.- Understand business fundamentals and ability to map and communicate IT initiatives/projects at the technical and executive levels.

Technical Scope: SaaS, PaaS, Apex/Java, Visual Force/Pages, SOQL, Data Loader, Process Builder, Workflow Rules, Validation Rules, Business Rules, UI Actions/Policies, ITSM, CMDB In this role, I was the principal strategist in techno-functional analysis applying Agile principles to translate client requirements into tangible solutions. I oversaw documentation of business requirements and functional specification. I developed test plans, cases, and strategies. I also generated defect reports. I streamlined configuration and administration of applications in SaaS, IaaS, and PaaS cloud services. An important aspect of my role was partnering with architects to elevate customer service and integrate process improvements. Furthermore, I cultivated strong relationships with key decision-makers. - Trusted Subject Matter Expert (SME) in ServiceNow and Salesforce CPQ.- Led, developed, and empowered 5+ cross-functional personnel. - Instrumental in becoming a Salesforce Silver Level Partner. - Primary analyst for full life cycle UAT testing for 2 Apttus Quote-to-Cash applications. - Utilized Data Loader to migrate data from Golden files to SFDC. - Authored 5 technical design documentation for data migration automation. - Drafted dashboards and reports in alignment with business requirements.

Technical Scope: MySQL, WordPress, JavaScript, PHP, MS Office, Windows, Linux, MacOS, SaaS, Local Area Network (LAN), System Integrations, Cloud TransformationVersatile overseer of daily IT operations, strategic advisement, financial controllership, new technology implementation, and process improvements. Enhanced cash flow tracking and P&L accountability procedures. Brainstormed strategic planning and integration of technology research and roadmaps in collaboration with senior management. - Spearheaded the data migration from on-site environments into cloud-based services.- Delivered 10+ IT upgrades and process implementations, cost savings initiatives, and strategy integration that resulted in bolstered efficiency by 50%. - Slashed operating budget by 15% through exemplary full life cycle project execution, scheduling alignment, needs assessments, and departmental overhauls. - Vital leader in accomplishing Microsoft MSDN program membership for non-profit and community engagement. Helmed licensing and seat distribution for MS products. - Supervised, motivated, and mentored up to a 10-member team to streamline complex IT functions across Windows, MacOS, Linux, VOIP, and desktop technology platforms.

Technical Scope: WebSphere, Apache Webserver, DB2, MQ Series, DynaCache, Load Balancer Tivoli Access Manager and Identity Manager, IBM VisualAge for Java, Tivoli Performance Analyzer and Viewer, AIX, Solaris, Windows, Linux, Mac OS, MySQL, WordPress, JavaScript, PHP, MS Office At IBM, I was a proactive advocate for Fortune 500 clients Cigna and Daimler Chrysler. I advised on critical strategies throughout the full life cycle project phases. I also conceptualized and integrated solutions, while offering quality services to users and senior management. An essential part of my role was to ensure alignment with established target objectives. I delivered J2EE proof of concepts and analysis of IBM middleware product stacks. Additionally, I partnered with the IBM Global Technical Sales Teams to create proof of concepts to retain existing clients and advance new client acquisition. Lastly, I executed Java web-based applications for IBM Global and national partners. - Directed IBM customer analysis that resulted in key purchases of software stack licenses including: WebSphere, MQ Series, DB2, Tivoli Access Manager, and Tivoli Identity Manager. - Authored a white paper on Problem Determination/Source that was published as a knowledge based document, made available to enterprise customers to streamline J2EE implementations.- Oversaw the design and deployment of the Asset Management Tool for the Internal IBM Software Group across all project phases in accordance to budgets, timelines, and company standards. - SME for hardware validation and software asset management, adhering to compliance regulations.