- Onboarding and train new partners on tools and processes : ensuring their content and settings are accurate, complete and competitive.- Support customers in their daily operations : technical support , financial operations , complaints- Assist partner with implementing 3rd party software (channel management, PMS) - Collaborate with the sales and marketing teams to ensure the right direction of growth.- Report issues to internal IT / support team, and follow up until… Show more - Onboarding and train new partners on tools and processes : ensuring their content and settings are accurate, complete and competitive.- Support customers in their daily operations : technical support , financial operations , complaints- Assist partner with implementing 3rd party software (channel management, PMS) - Collaborate with the sales and marketing teams to ensure the right direction of growth.- Report issues to internal IT / support team, and follow up until resolution- Train colleagues on new tools and processes Show less

- Trilingual Customer service team management - create and implement processes - Project Management : implementation of a new CRM Tool Le groupe Trucker & Co a débuté son activité en Suisse dans la communication et l’évènementiel avant de s’implanter en Allemagne, Espagne et France.

- Onboarding new b2b partners on the website : ensure content and settings are accurate and competitve - Supporting b2 partners in their daily operations ( technical support )- Business oriented workload- Reporting issues internally

- B2C customer care : issue resolution , complaint handling - In charge of updating colleagues within the team - customer focused and target oriented workload