Business Sales Analyst - Team Lifestyle

• As of April 2020 became a part of the newly created Sales Analytics department• Preparation of monthly statistics• Detailed analysis of developments and trends • Evaluation of new strategies to steer and increase revenue in cooperation with other department heads• Creation and refining of tools for revenue monitoring and CRM data• Calculation and extrapolation of contracts with airline partners• Monitoring and analysing of fares and fare restrictions

• March 2016 promotion to Business Analysis Manager with direct reporting to Head of Distribution• Preparation of monthly statistics• Detailed analysis of developments and trends • Evaluation of new strategies to steer and increase revenue in cooperation with other department heads• Creation and refining of tools for revenue monitoring and CRM data• Categorization of approx. 95.000 IATA agency partners into business types and agency affiliations worldwide in cooperation with the sales teams• Development, Monitoring and Actualization of agency affiliations worldwide in cooperation with the outside sales team • Initialization of yearly mailing campaigns for IATA Travel Agency Partners with € 0 turnover as of 2016 with an outcome of up to € 900.000 additional revenue per year• Conduct training sessions for Sales Directors for the revenue monitoring systems Qlikview as well as Tableau• Monitoring, developing and refining reports in revenue monitoring system as per the needs of the sales colleagues as well as set up the parameters for new revenue monitoring system Tableau for the distribution department • Initializing and leading the preparations for department presentations for Commercial Management • Direct reporting to Head of Distribution

• Manager Sales Analytics as part of Sales Support Management• Analysis of all sales related revenue data as well as the CRM• Optimization and consolidation of sales data for different sales channels• Data support for the sales team• Preparation of analysis for corporate management presentations• Restructuring and optimization of the Ticket Printer Partner Product to streamline processes and increase turnover on Hahn Air documents in this segment

• Key account management for Online Travel Agencies • Analyzing key accounts to increase business• Contacting new accounts• Training and key account management of existing clients within Europe • Contract and incentive monitoring

• Analysis and monitoring of existing clients • Payment calculations• Inside sales support for existing clients• Key account management of Asian and Australian partner airlines in 2012 for 7 months based in Kuala Lumpur, Malaysia• Contacting new potential partners in the APAC region• Participation in conferences

• Key account management tour operation• Pricing responsible • Sales steering/business analysis and coordination with Lufthansa • Key account management tour operation especially for clients like Studiosus, Gebeco, Dertour, Meier’s Weltreisen etc.• Analysis and statistics

• Preparation and analysis of MIDT statistics and revenue data• Business development for all sales channels in Germany and evaluation of new strategies to increase market and revenue shares• Market and competition research• Development of sales and business strategies for specific distribution channels together with the Commercial Management• Compilation of monthly analysis of the current market situation including competition, sales and marketing issues in Germany This analysis has become the master for all Western European countries within Austrian Airlines• Liaison Manager for all interline related staff travel in Germany• Evaluation of sales and marketing actions based on sales and market analysis• Key Account Management for the top four online agencies in Germany.• Direct reporting to the General Manager Germany

• Deputy of leisure sales manager• Coordination of all relevant leisure sales matters• Contact person for airline partners and key accounts in case of absence of the sales manager

• Pricing and revenue management for the second biggest market North Atlantic ex Germany, Austria & Switzerland• Main contact person for the region North America for local sales and commercial departments• Introduction of new partner concept with interline partner American Airlines

• Pricing for the leisure segment for Germany for the Austrian Airlines Group (Austrian Airlines, Tyrolean Airways & Lauda Air)• Integration of all pricing related issues after acquisition of Lauda Air• Point of contact for tour operators and consolidators concerning fares

• Responsibility for all fares for Germany for all market segments• Introduction of Negotiated Fares in Amadeus for Sabena• Representative of Sabena Germany in project groups concerning pricing and distribution for the Atlantic Excellence Alliance

• Pricing for all sales channels in Germany• Distribution of all private fares – leisure and corporate• Support in all fare related matters• Management and monitoring of incentive contract

Learning all administrative works within an airline as well as passenger handling (at SAS) and freight (at Cathay Pacific)