Jonas Silva, Psm I

Jonas Silva, Psm I Email and Phone Number

Service Delivery Specialist @ Verint
melville, new york, united states
Jonas Silva, Psm I's Location
São Paulo, São Paulo, Brazil, Brazil
Jonas Silva, Psm I's Contact Details

Jonas Silva, Psm I work email

Jonas Silva, Psm I personal email

n/a
About Jonas Silva, Psm I

Have been working with contact center solutions for 15 years. Started with and most of my experience were acquired on Verint software, had also a great period working with NICE WFM and now I have joined Verint's Managed Services team.

Jonas Silva, Psm I's Current Company Details
Verint

Verint

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Service Delivery Specialist
melville, new york, united states
Website:
verint.com
Employees:
3991
Jonas Silva, Psm I Work Experience Details
  • Verint
    Service Delivery Specialist
    Verint Jun 2023 - Present
    Brazil
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  • Noovi
    Workforce Management Consultant
    Noovi Sep 2019 - Jul 2023
    São Paulo Area, Brazil
    View
  • Betta Global Partner
    Workforce Management Consultant
    Betta Global Partner Sep 2019 - Jul 2023
    São Paulo, Brasil
    View
  • Wizard By Pearson
    English Teacher
    Wizard By Pearson Jul 2019 - Mar 2021
    São Paulo Area, Brazil
    View
  • Wittel
    Project And Implementation Analyst
    Wittel Mar 2016 - Sep 2019
    São Paulo Area, Brazil
    Implementation on Verint Impact 360 WFM, NICE IEX WFM, Genesys Workforce Management and Verint DPA. Integration between Impact 360, ACDs, Dialers and Recorder.
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  • Wittel Comunicações
    Technical Support Analyst
    Wittel Comunicações Mar 2009 - Mar 2016
    Implementation and technical support on Verint Impact 360 WFM. Integration between Impact 360, ACDs, Dialers and Recorder.
    View
  • Wittel
    Intern
    Wittel Jul 2008 - Mar 2009
    São Paulo E Região, Brasil
    View

Jonas Silva, Psm I Skills

Workforce Management Technical Support Avaya Impact 360 Voip Troubleshooting Microsoft Sql Server Contact Centers Pmi Management Itil Dialers Aspect Acd Html Integration Operating Systems Microsoft Office Scope Management Call Centers English Project Management Asp Java Risk Management Time Management Telecommunications Voice Over Ip Internet Protocol Verint Workforce Managent Verint Desktop And Process Analytics Nice Iex Wfm Genesys Workforce Management Project Planning Microsoft Project

Jonas Silva, Psm I Education Details

  • Uniesp
    Uniesp
    Análise E Desenvolvimento De Sistemas

Frequently Asked Questions about Jonas Silva, Psm I

What company does Jonas Silva, Psm I work for?

Jonas Silva, Psm I works for Verint

What is Jonas Silva, Psm I's role at the current company?

Jonas Silva, Psm I's current role is Service Delivery Specialist.

What is Jonas Silva, Psm I's email address?

Jonas Silva, Psm I's email address is jo****@****etta.gp

What schools did Jonas Silva, Psm I attend?

Jonas Silva, Psm I attended Uniesp.

What skills is Jonas Silva, Psm I known for?

Jonas Silva, Psm I has skills like Workforce Management, Technical Support, Avaya, Impact 360, Voip, Troubleshooting, Microsoft Sql Server, Contact Centers, Pmi, Management, Itil, Dialers.

Who are Jonas Silva, Psm I's colleagues?

Jonas Silva, Psm I's colleagues are Graham Rickman, Ben Shai, Nick Rugado, Athira Karimbil, Uthappa Prashanth, Jonny C., Fredika Budi Romadhona.

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