Jonas Yee Email & Phone Number

Berkeley, California, United States

I represent the face of the hotel. As such, I am highly skilled at meeting all guest needs, connecting them to resources, and answering questions. This includes checking guests in and out, taking payment, and explaining amenities in the hotel and larger community. Key expertise includes:• Engaging with all guests in a warm, inviting manner, anticipating needs, resolving concerns, and ensuring a seamless experience.• Remaining calm, respectful, and friendly, even with agitated guests.• Determining if guests have reached the authorized credit limit for incidentals, seeking increased limit, and informingthe guest, as appropriate.• Reviewing and accommodating guest special requests prior to their arrival.• Blocking rooms to meet special guest needs up to 2 days prior to arrival.• Updating the hotel, club and spa’s event calendar daily.• Extensive experience with Opera, Kipsu, Microsoft Office, Expedia Partner Central, and Booking.com.

Hayward, California, United States

Responsible for processing swab samples and taking them to the lab to be tested for COVID 19. Extensive data entry and tracking experience. Regular interactions with medical professionals. Adept at working quickly and accurately in a high stress environment.​▪ Processed up to 2500 samples per day during height of pandemic.▪ Last remaining contractor after COVID slowdown resulted in layoffs.

San Leandro, California, United States

Hedwig Xpress is a contract delivery company for Amazon. Responsibilities included loading and delivering packages within tight time constrictions. Required skills include: stress management, time management, organizational skills, self-discipline. Left when recruited for higher paying job.▪ Deliver to between 150-198 stops per day (average 300-330 packages).▪ Completed 97% of deliveries within expected time limit.▪ Frequently completed deliveries early and was asked to rescue other drivers who are behind.

San Leandro, California, United States

Responsible to help customers, ship packages, print documents, create signage, take inventory, organize the sales floor, shipping and receiving. Left when recruited to higher paying job.▪ Exceeded company upselling goals, which were >12%, achieving >50% every month.▪ Exceeded company goal (7+ perfect customer surveys per month) every month.▪ Achieved 19 perfect surveys in one month.

San Leandro, California, United States

Responsible for the daily running of the store, often by myself, and meeting all customer needs. Tasks included recommending products, upselling customers, resolving customer complaints, reconciling/balancing the register, taking deposits to the bank, receiving shipments and entering products into inventory.▪ Consistently either #1 or #2 in KPIs for most months.

San Leandro, California, United States

Primarily responsible to serve customers, including handling food and working cash register. Other responsibilities include food preparation, food prep work, cleaning the kitchen and customer areas.