Gerenciando times de desenvolvimento de alta performance, entregando o melhor produto a nossos clientes. #AML

Brazilian IT company, focused on Innovation Projects, Software Development and ERP Consulting.• Responsible for the company's startup, having worked in the definition of operational processes, procedures and technologies, and the development of the services team, being responsible for prospecting new business, for greater visibility in the market;• Strategic planning management for the entire company, as well as projects and their performance indicators;• End-to-end management of client projects from different segments, developing multidisciplinary teams.

• Governance of the services and support area, having managed a multidisciplinary team ranging from 17 to 80 professionals, being responsible for the architecture and development of projects for strategic clients from different segments;• Responsible for structuring the support and service desk area, designing processes, building the FAC for a standardized approach with the customer, goals and SLA’s, ensuring satisfaction and quality of service level for each contract;• Department’s strategic planning, budget management and managerial KPIs, investment analysis and medium and long-term forecasts, reporting performance and opportunities to other Directors;• Focal point of support in prospecting for upsell customers, recurring sales of new products and services;• Relationship with customers focused on satisfaction and new business, performing design and framing of new Software solutions that add value to the customer and ERP, and introducing new solutions and mix of products and services present in the portfolio, ensuring the correct integration of new services in the market;Key projects and results:• Implementation of the Agile Creation methodology at the Company (Kanban and Scrum), disseminating knowledge to the teams, providing better management and agility in projects;• Improved service and software support, including online support for customer projects, setting up definitions ranging from the approach and service to standard questions for greater agility, standardization and accuracy in the data provided;• Management of highly complex innovation projects for clients such as: Via Varejo, Fidelity and Nxter (American multinational business);• Leadership in medium and high complexity projects for the client Unidas – a car rental company - for 7 years, setting the supporting projects with the software customization and adaptation team, assisting in the change and support processes;

Brazilian technology company, with a broad portfolio of systems and platforms for business management.• Responsible for ADVPL development, Requirements gathering, designing solutions for TNU unit projects, performing software programming, surveys and documentation, considering the intelligence of what should be developed;• Experience in more than 20 strategic projects for the deployment of the Protheus system in the accounting, financial, billing, tax and purchases departmens for customers such as IFood, SOS Mata Atlântica, Verzani & Sandrini, among others.

Brazilian technology company, with a broad portfolio of systems and platforms for business management.• Responsible for ADVPL development, Requirements gathering, designing solutions for TNU unit projects, performing software programming, surveys and documentation, considering the intelligence of what should be developed;• Experience in more than 20 strategic projects for the deployment of the Protheus system in the accounting, financial, billing, tax and purchases departmens for customers such as IFood, SOS Mata Atlântica, Verzani & Sandrini, among others.

Manage restaurant staff.Kitchen team management.General Administration

• Responsible for delivering systems in customer-based projects as an ADVPL Developer.

• Experience in the IT field, worked as ADVPL Developer and general support, SQL; • Participation in the deployment at several customers such as: Tania Bulhões, Louis Vuitton, Red Bull, Harley Davidson, Inventure, Integral Médica, among others.

• Role as an ADVPL developer, having taught basic ADVPL I training.

• Responsible for managing the environments, customizations in the main modules of the ERP Microsiga Protheus 7.10 and 8.11, ADVPL, SQL Server database, Commercial Automation, Data Collectors (ACD deployment).