Jonas Awi Email & Phone Number

Sydney, New South Wales, Australia

Queensland, Australia

Melbourne, Victoria, Australia

Responded to reservation inquiries from customers, providing exceptional customer service and ensuring a 90%satisfaction rate.Managed and organized incoming emails and phone calls, ensuring a smooth workflow and timely response tocustomer inquiries.Successfully resolved 95% of customer issues during initial phone calls, resulting in improved customer satisfactionratings.Acted as a liaison between customers and other departments (Revenue and Sales team) within the Hyatt hotels inAustralia to address special requests and ensure smooth handling of reservationsDeveloped strong relationships with guests by providing personable customer service and effectively assessing and addressing their needs and wants- Gained enhanced written and verbal communication skills through daily email communication and a high volume of calls- Sufficiently navigated multiple computerised reservation systems and websites to allow for maximised customer satisfaction- Followed policies and security procedures for handling sensitive credit card and personal intormation- Worked closely with the Sales and Revenue department regarding room rates, inventory, and revenue- Used suggestive selling techniques to upsell in order to increase occupancy and revenue- Experienced in dealing with travel agents nationwide and internationally

Australia

Provided outstanding customer service by greeting and assisting customers, answering product-related inquiries, and offering personalized product recommendations.Actively engaged in product knowledge training sessions to stay up-to-date with the latest merchandise and industry trends.Utilized the store's POS system to process transactions accurately and efficiently while handling cash, credit card, and digital payment methods.Collaborated with team members to ensure a well-organized and clean store environment, contributing to a positive shopping experience.Proactively resolved customer issues and concerns, aiming to turn any negative experiences into positive ones.

Sydney, New South Wales, Australia

Assisted the marketing team in developing and implementing marketing strategies to promote the company’s products/services.Conducted market research and competitor analysis to identify trends and opportunities for growth.Supported the creation of marketing materials, including brochures, flyers, and digital content.Assisted in managing social media accounts and creating engaging posts to increase brand awareness and user engagement.Contributed to the planning and execution of promotional events and campaigns.Participated in brainstorming sessions to generate innovative marketing ideas and concepts. Provided administrative support to the marketing department, including data

Indonesia

Curated and edited content for digital platformsCollaborated with writers, designers, and marketing teams to create engaging and visually appealing content.Researched industry trends and competitor content to identify opportunities for content improvement and innovation.Identified and implemented content strategies to improve user experience and increase audience engagement.Assisted in developing and executing digital marketing campaigns to promote content and increase website traffic.

Indonesia

Assisted with pre-production tasks, including scheduling, budgeting, and logistics coordination for TV commercial shoots. Worked closely with the production team to ensure all necessary equipment and props were secured and set up for filming. Acted as a liaison between the production crew and talent, ensuring all parties were informed about the shoot schedule and requirements. Assisted with talent casting and auditions, as well as coordinating contracts and release forms for actors and extras. Managed on-set tasks during shoots, including handling equipment, setting up lighting, and ensuring a smooth workflow. Coordinated transportation and accommodation arrangements for the production team and talent, as required. Organized and maintained production paperwork, including call sheets, shooting schedules, and production reports. Assisted with post-production tasks, such as logging footage, organizing files, and providing support to editors. Collaborated with the creative team to brainstorm and contribute ideas for the TV commercial concept. Ensured a safe and efficient work environment by adhering to industry safety guidelines and best practices.

Greater Jakarta Area, Indonesia

Worked as Intern Editor in one of biggest cooking tutorial social media company and learned a lot.Not only as Editor, but how to run the social media platform, how to prepare, how to produce.

Indonesia

A big project for RTV’s second anniversary held in Jakarta. I was team up with one of my friend to make the motion design for stage background, especially to support the mood for singer’s song.

Master'S Degree, Creative Industry And Media

Master'S Degree, Art And Cultural Management

Bachelor Of Arts - Ba, Film/Cinema/Video Studies, 3.4

Accounting