Jonas Barbieri Nascimento Email & Phone Number

Montreal, QC, CA

Dorval, Quebec, Canada

Montreal, Quebec, Canada

• Provided support for Customer Care Location, Pricing, Sales, Operations, and Management.
• Managed implementation of new accounts, including pharmaceutical customers.
• Prepared SOP’s and ensured updates were done timely.
• Designed solutions with a Supply Chain Road map identifying opportunities for improvement and new value creation; quantifying benefits; prioritizing among different areas; and managing the scope of each.
• Monitored the value of the customer portfolio as a whole.
• Liaised with the clients and Customer Solutions for implementation and analysis of customer reports.

Montreal, Quebec, Canada

• Arranges international ocean freight shipments, analysing carriers’ service levels and rates to choose the best options according to customer’s needs, and communicating with multiple overseas offices for coordination.
• Ensures customer service satisfaction and develops strong relationships by providing effective and timely communication, advice on shipping plans, and solutions to shipping issues.
• Handles pharmaceutical shipments according to their strict requirements and resolves deviations timely.
• Develops new business opportunities, engaging with sales team to ensure smooth on-boarding of new customers.
• Prepares insurance and shipping quotations, providing cost-effective options to customers while ensuring profitability to the company.
• Liaises with operational departments to resolve problems and timely complete shipments.

Edmonton, Alberta, Canada

• Arranges international ocean freight shipments, analysing carriers’ service levels and rates to choose the best options according to customer’s needs, and communicating with multiple overseas offices for coordination.
• Services more than 60 clients, coordinating 1300+ shipments, 1200+ containers yearly; presents customers with customized reports and tools to provide full shipment visibility.
• Ensures customer service satisfaction and develops strong relationships by providing effective and timely communication, advice on shipping plans, and solutions to shipping issues.
• Develops new business opportunities, engaging with sales team to ensure smooth on-boarding of new customers.
• Prepares insurance and shipping quotations, providing cost-effective options to customers while ensuring profitability to the company.
• Liaises with operational departments to resolve problems and timely complete shipments.

Edmonton, Canada Area

• Coordinated domestic and international transportation, sourcing carriers, negotiating rates and finding the most cost-effective shipment solutions for the clients.
• Resolved issues with carriers effectively, prioritizing and consolidating shipments based on client’s requirements and urgency.
• Delivered exceptional customer service to a diverse group of clients, communicating adequately.

Edmonton, Canada Area

• Executed procurement activities including sourcing, evaluation, proposal development and purchase order administration.

Edmonton, Canada Area

• Managed approximately 20 sales representatives to provide great sales floor coverage and customer service, maximizing sales, keeping presentations standards and reducing shoplifting.
• Supervised around 10 stock associates to process inbound and outbound shipments, fill sales floor and organize stockroom.
• Exceeded customer’s expectations by constantly interacting with customers, assisting with purchases, returns, questions, concerns, and complaints.
• Coordinated floor sets and merchandise updates, following the company’s guidelines and improving layouts of fixtures, tables and closets.
• Prepared daily game plan and analysed sales results; operated day-to-day duties including opening and closing procedures, managing registers funds and preparing nightly deposit.

Curitiba Area, Brazil

• Managed all inbound international freight, in different transportation modes, developing strong partnerships with service providers, liaising with key account managers, establishing SOP’s, and ensuring high quality and.
• Oversaw crucial aspects of imports in projects that increased the factory’s productivity and reduced inventory significantly.
• Led the company’s project to integrate international freight operations in Latin America, liaising with multiple offices in the region and the global logistics team in Asia.
• Provided advice and support to internal customers to choose the mode of transportation effectively and ensure accuracy of documentation; helped to solve shipment issues with various service providers; assisted.
• Prepared, presented monthly and annual international freight budget, KPI’s, as well as containers, LCL and air freight volume forecast, based on Sales & Operations Planning; presented workshops to service providers.

Curitiba Area, Brazil

• Managed over 200 imported components, ordering from various international suppliers, carefully coordinating ocean and air shipments, maintaining a short inventory level policy and learning to make critical decisions.
• Liaised with freight forwarders, shipping lines and customs brokers, developing strong relationships, effectively resolving problems and negotiating rates.
• Resolved supply and quality issues, meeting with suppliers and the Production Planning, Engineering and Quality Assurance departments, enhancing negotiation and risk mitigation skills.
• Prepared and checked shipping documents to ensure accuracy and coordinated customs clearance with brokers, guaranteeing quality of service and the fulfillment of required steps.
• Trained and supervised interns and assistants; rose four position levels in less than four years.

Londrina, Paraná, Brazil

• Received calls at the company's customer service call center, delivering a very kind and helpful service
• Provided support to customers by courteously helping them to use the company's software and solve problems with their equipment
• Dealed with customers that were unhappy or angry with the company's products and talked to them in a very polite and calm way to solve the problems, reversing the situation and gaining their confidence back

Naples, Florida, United States

• Communicated with and informed costumers according with their demands, making sure they had the best customer experience
• Scanned products and collected payments from customers, developing routines linked to the quality of payment process
• Replenished and made sure the products were in the defined position
• Monitored stock and scanned items to update store system
• Maintained a clean and organized store making it a pleasant place for the customers

Bachelor'S Degree, Business Administration And Management, General

Postgraduate Certificate, Business Logistics

Exchange Program - Erasmus, Business/Managerial Economics