• Provided support for Customer Care Location, Pricing, Sales, Operations, and Management.• Managed implementation of new accounts, including pharmaceutical customers.• Prepared SOP’s and ensured updates were done timely.• Designed solutions with a Supply Chain Road map identifying opportunities for improvement and new value creation; quantifying benefits; prioritizing among different areas; and managing the scope of each.• Monitored the value of the customer portfolio as a whole.• Liaised with the clients and Customer Solutions for implementation and analysis of customer reports.• Prepared and participated in Business Reviews by contributing to and leading the continuous improvement portion.• Provided training to all staff related to the business requirements of the account(s).• Acted as second level escalation point for assigned accounts.• Ensured company KPI's and data quality were met.• Drove pro-active communication among all departments involved.• Carried out continuous improvements on all levels.

• Arranges international ocean freight shipments, analysing carriers’ service levels and rates to choose the best options according to customer’s needs, and communicating with multiple overseas offices for coordination.• Ensures customer service satisfaction and develops strong relationships by providing effective and timely communication, advice on shipping plans, and solutions to shipping issues.• Handles pharmaceutical shipments according to their strict requirements and resolves deviations timely.• Develops new business opportunities, engaging with sales team to ensure smooth on-boarding of new customers.• Prepares insurance and shipping quotations, providing cost-effective options to customers while ensuring profitability to the company.• Liaises with operational departments to resolve problems and timely complete shipments.

• Arranges international ocean freight shipments, analysing carriers’ service levels and rates to choose the best options according to customer’s needs, and communicating with multiple overseas offices for coordination.• Services more than 60 clients, coordinating 1300+ shipments, 1200+ containers yearly; presents customers with customized reports and tools to provide full shipment visibility.• Ensures customer service satisfaction and develops strong relationships by providing effective and timely communication, advice on shipping plans, and solutions to shipping issues. • Develops new business opportunities, engaging with sales team to ensure smooth on-boarding of new customers.• Prepares insurance and shipping quotations, providing cost-effective options to customers while ensuring profitability to the company.• Liaises with operational departments to resolve problems and timely complete shipments.

• Coordinated domestic and international transportation, sourcing carriers, negotiating rates and finding the most cost-effective shipment solutions for the clients.• Resolved issues with carriers effectively, prioritizing and consolidating shipments based on client’s requirements and urgency.• Delivered exceptional customer service to a diverse group of clients, communicating adequately.

• Executed procurement activities including sourcing, evaluation, proposal development and purchase order administration.

• Managed approximately 20 sales representatives to provide great sales floor coverage and customer service, maximizing sales, keeping presentations standards and reducing shoplifting.• Supervised around 10 stock associates to process inbound and outbound shipments, fill sales floor and organize stockroom.• Exceeded customer’s expectations by constantly interacting with customers, assisting with purchases, returns, questions, concerns, and complaints.• Coordinated floor sets and merchandise updates, following the company’s guidelines and improving layouts of fixtures, tables and closets.• Prepared daily game plan and analysed sales results; operated day-to-day duties including opening and closing procedures, managing registers funds and preparing nightly deposit.

• Managed all inbound international freight, in different transportation modes, developing strong partnerships with service providers, liaising with key account managers, establishing SOP’s, and ensuring high quality and efficient services.• Oversaw crucial aspects of imports in projects that increased the factory’s productivity and reduced inventory significantly.• Led the company’s project to integrate international freight operations in Latin America, liaising with multiple offices in the region and the global logistics team in Asia.• Provided advice and support to internal customers to choose the mode of transportation effectively and ensure accuracy of documentation; helped to solve shipment issues with various service providers; assisted purchasing and planning departments on decisions of the feasibility of importing products by calculating and analyzing landed costs.• Prepared, presented monthly and annual international freight budget, KPI’s, as well as containers, LCL and air freight volume forecast, based on Sales & Operations Planning; presented workshops to service providers, internal customers, and other stakeholders.

• Managed over 200 imported components, ordering from various international suppliers, carefully coordinating ocean and air shipments, maintaining a short inventory level policy and learning to make critical decisions under pressure and time constraints.• Liaised with freight forwarders, shipping lines and customs brokers, developing strong relationships, effectively resolving problems and negotiating rates.• Resolved supply and quality issues, meeting with suppliers and the Production Planning, Engineering and Quality Assurance departments, enhancing negotiation and risk mitigation skills.• Prepared and checked shipping documents to ensure accuracy and coordinated customs clearance with brokers, guaranteeing quality of service and the fulfillment of required steps.• Trained and supervised interns and assistants; rose four position levels in less than four years.

• Received calls at the company's customer service call center, delivering a very kind and helpful service• Provided support to customers by courteously helping them to use the company's software and solve problems with their equipment• Dealed with customers that were unhappy or angry with the company's products and talked to them in a very polite and calm way to solve the problems, reversing the situation and gaining their confidence back

• Communicated with and informed costumers according with their demands, making sure they had the best customer experience• Scanned products and collected payments from customers, developing routines linked to the quality of payment process• Replenished and made sure the products were in the defined position• Monitored stock and scanned items to update store system• Maintained a clean and organized store making it a pleasant place for the customers