Jonas Bylund Email & Phone Number

Stockholm, Stockholm County, Sweden

• Primarily serving two development teams working with the fixed network product portfolio, my main responsibilities are:
• Defining and communicating the product visions and strategy to stakeholders and team members
• Developing and maintaining the product backlogs and roadmaps
• Working closely with stakeholders to understand market needs and address product features accordingly
• Evaluating and ordering defects, bugs, and feature requests based on business value and customer… Show more Primarily serving two development teams working with the fixed network product portfolio, my main.
• Evaluating and ordering defects, bugs, and feature requests based on business value and customer impact

Stockholm, Stockholm County, Sweden

• The team has its focus on the open fiber product with the main tasks being:
• Management of OSS service and customer data
• Feasibility ("sellable" addresses) data intake and management
• Main stakeholder toward the network support system development team
• Network and brand rollout project management
• Responding to major incidents

Stockholm, Sweden

Supervised the service activation process and order fallout management process for all customer provisioning flows for the former Com Hem brands, including: TV, broadband, telephony, mobile and logistics.Worked closely with developers from all departments in regard to new features, testing, troubleshooting and bug fixing.Involved in planning and.

Stockholm, Sweden

Super user and 3rd line support for the broadband and telephony products in the Operations Department. Involved in planning and implementation of internal system and organizational integration and transformation. Trainer for the 1st and 2nd line customer service agents, and on occasion supervisors, including having a leading role in making training.

Stockholm, Sweden

Helpdesk with the main task of supporting customer service 1st line in technical issues regarding broadband subscriptions for the Boxer client. Trainer for 1st Line.

Stocholm

Service desk and support for the Boxer client for DTTV, IPTV, TVOD, SVOD, DSL, FTTx and VoIP services. Training for junior colleagues.

Stockholm County, Sweden

Sweden