Jonas Bylund Email & Phone Number

Stockholm, Stockholm County, Sweden

Primarily serving two development teams working with the fixed network product portfolio, my main responsibilities are:• Defining and communicating the product visions and strategy to stakeholders and team members• Developing and maintaining the product backlogs and roadmaps• Working closely with stakeholders to understand market needs and address product features accordingly• Evaluating and ordering defects, bugs, and feature requests based on business value and customer… Show more Primarily serving two development teams working with the fixed network product portfolio, my main responsibilities are:• Defining and communicating the product visions and strategy to stakeholders and team members• Developing and maintaining the product backlogs and roadmaps• Working closely with stakeholders to understand market needs and address product features accordingly• Evaluating and ordering defects, bugs, and feature requests based on business value and customer impact• Collaborating with the development teams to translate user requirements into user stories and acceptance criteria• Monitoring and analyzing product metrics and user feedback to continuously improve the product and ensure customer satisfactionAdditionally, I execute on several delegated managerial responsibilities, such as organizational planning, employee development plans, and the planning & organizing of conferences, team activities et cetera. I am also involved in recruiting and onboarding of new team members and providing coaching and guidance to team members. Show less

Stockholm, Stockholm County, Sweden

The team has its focus on the open fiber product with the main tasks being:• Management of OSS service and customer data• Feasibility ("sellable" addresses) data intake and management • Main stakeholder toward the network support system development team• Network and brand rollout project management• Responding to major incidents• Single point of contact toward +50 communication operators• Cost assurance processesHighlighting my work in the following… Show more The team has its focus on the open fiber product with the main tasks being:• Management of OSS service and customer data• Feasibility ("sellable" addresses) data intake and management • Main stakeholder toward the network support system development team• Network and brand rollout project management• Responding to major incidents• Single point of contact toward +50 communication operators• Cost assurance processesHighlighting my work in the following areas:• Responsible for introducing the Service Management team to the agile way of working.• Coordination and synergizing interests in between departments• Project lead setting up a cross functional delivery process including +10 teams from different departments• Increasing transparency and predictability within and outside the team• Training of junior colleagues Show less

Stockholm, Sweden

Supervised the service activation process and order fallout management process for all customer provisioning flows for the former Com Hem brands, including: TV, broadband, telephony, mobile and logistics.Worked closely with developers from all departments in regard to new features, testing, troubleshooting and bug fixing.Involved in planning and implementation of internal system and organizational integration and change (Com Hem & Tele2 merger).- Used SQL, PL/SQL and… Show more Supervised the service activation process and order fallout management process for all customer provisioning flows for the former Com Hem brands, including: TV, broadband, telephony, mobile and logistics.Worked closely with developers from all departments in regard to new features, testing, troubleshooting and bug fixing.Involved in planning and implementation of internal system and organizational integration and change (Com Hem & Tele2 merger).- Used SQL, PL/SQL and Excel on a daily basis.- Handled requests for custom reports and analysis of CRM data.- Managed all test subscriptions and hardware concerning customer provisioning.- Managed sales feasibility within open fibre networks, with over 50 external partners. Show less

Stockholm, Sweden

Super user and 3rd line support for the broadband and telephony products in the Operations Department. Involved in planning and implementation of internal system and organizational integration and transformation. Trainer for the 1st and 2nd line customer service agents, and on occasion supervisors, including having a leading role in making training material, support routines, guidelines and internal information material.

Stockholm, Sweden

Helpdesk with the main task of supporting customer service 1st line in technical issues regarding broadband subscriptions for the Boxer client. Trainer for 1st Line.

Stocholm

Service desk and support for the Boxer client for DTTV, IPTV, TVOD, SVOD, DSL, FTTx and VoIP services. Training for junior colleagues.

Stockholm County, Sweden

Sweden