Jonas Forslund Email & Phone Number

Täby, Se

Täby, Se

Stockholm, Stockholm County, Sweden

We offer a cutting-edge, AI-driven skill-building app designed for mobile users, tackling the urgent need for skill development and bridging the gap in workforce readiness in today's rapidly evolving technological landscape. Enabling people staying ahead!

Stockholm, Stockholm County, Sweden

We bring the best of online shopping and check-out experience into physical stores and making it as engaging, friction free and sustainable for both merchants and consumers.

Stockholm, Stockholm, Sverige

Successfully leading a team of 35 employees, overseeing operations while driving the optimization of internal business workflows and support systems. Directly responsible for key functional areas, such as IT, Information Security, HR, Trademark, Corporate Insurance, Sustainability, Project Management Office, Business Affairs, and Facility Management. Serves as a board member across all group companies and minority shareholder representative. Demonstrate strong focus on strategic alignment and operational efficiency to support overall business objectivesKey achievements: • Transformed the company from a decentralised to a unified global business with streamlined workflows• Acting CFO (Apr 2019 - Nov 2020), successfully raising over 400 MSEK in capital• Delivered cost savings of over 10% per year• Spearheaded the replacement of legacy systems for Finance, HR, and PM• Ensured compliance with CSRD regulations• Oversaw the post-merger integration of a US acquisition• Achieved ISO27001 certification with zero non-conformities

Stockholm, Stockholm, Sverige

Managing our post-production services for TV-series, movies, and trailers. The position was supposed to last 3 month but became a 2 years assignment. Full P&L and commercial ownership for an organization of 100 employees in Sweden and Poland. Key achievements:• Improved capacity mgmt process and increased utilisation by 5%• Improved profits margin by 8%• Increased employee satisfaction (eNPS) from -40 to +20

Stockholm, Sverige

Founder, CEO and COB of WWI AB.

Skellefteå, Västerbottens Län, Sverige

Stockholm, Stockholm County, Sweden

Stockholm, Sweden

Led innovation, optimization, and product development initiatives within Operations, an organization of 1,400–1,500 employees handling over 10 million customer and merchant cases annually. Managed a specialized team of 30 experts, including 4 managers, driving continuous improvement in service delivery, operational efficiency, and customer satisfaction. Spearheaded key projects aimed at enhancing process automation, workflow optimization, and the overall customer experience. These efforts significantly improved operational efficiency while maintaining high standards of service quality.Key achievements: • Successfully enhanced customer experience and increased operational scalability • Reduced case frequency with more than 30%• Achieved a 15% cost reduction (equivalent to 95 MSEK annually)

Stockholm, Sweden

Headed the global customer service organization, overseeing 1,000–1,300 in-house and outsourced agents across multiple regions. Managed a leadership team of 6 direct-report managers, driving operational excellence and ensuring seamless, high-quality service delivery on a global scale. Focused on optimising team performance, improving customer satisfaction, and aligning service operations with overall business objectives. Key achievements: • Drove a major turnaround, transforming the organisation into a high-performing operation• Improved operational efficiency by over 50% within four years• Elevating customer satisfaction from 75% to 89%-91%, surpassing the industry best practice of 85%• Increased employee satisfaction (eNPS) from neutral to +60

Stockholm, Sweden

SEB WAY is SEB’s LEAN banking / Operational Excellence program. Led the work of strategic planning and development, financial planning, performance mgmt, and resource allocation. Overseeing an organisation of 60-120 employees. Key achievements:• Over 300 MSEK in annual cost reductions and efficiency gains • Establish strong alignment between business priorities and SEB Way methodology• Successfully built strong senior management commitment and credibility for the program

Stockholm, Sweden

Spearheaded the transformation and modernisation of HR across 8 geographies, driving innovation and operational efficiency. Led a team of 12 specialists while managing a PeopleSoft project team of 40-80 members, delivering impactful solutions. Actively contributed as a member of the Global HR Leadership Team.Key achievements: • Improved service quality, stronger alignment with business needs• Reduction of annual HR cost with +80 MSEK• Implementation of a PeopleSoft platform for 22.000 employees

Stockholm, Sweden

Senior Management Consultant specialising in business transformations, process improvements, change management, and eCommerce across diverse industries and global regions. Led sales efforts, drove profitability management, and provided strategic leadership to teams of associates and junior consultants, ensuring successful project outcomes.Key achievements:• Drove more than 20 successful initiatives in different industries and geographies improving business performance, increasing sales and reducing cost• Awarded for having the highest client satisfaction in 2004-2005

Stockholm, Sweden

Business Developer at Affärsvärlden, Ny Teknik, and Jobfinder.se (E+T Förlag), successfully balancing this role alongside full-time studies at the School of Business. Key achievements:• Developed new go-to market strategy/plan for the digital products• Developed a performance management system, enhancing oversight for better decision-making and performance tracking

Cortina (Italy), Chamonix (France), Bad Gastein (Austria)

Various Leadership Roles at STS Alpresor:• Resort Manager, Cortina, Italy – Held operational responsibility for the resort, managing P&L, leading a team of 2-3 travel guides, and ensuring high levels of customer satisfaction and experience.• Travel Guide, Chamonix, France – Delivered exceptional customer service and support, enhancing guest experiences through day-to-day interactions.• Course Leader – Led the training and selection process for new travel guides, ensuring a high standard of service and operational readiness across multiple locations.Performance:• Highly regarded travel guide and resort manager, consistently achieving top evaluation scores for performance and guest satisfaction• Achieved exceptional results as Resort Manager in Cortina, leading it to become the most profitable resort and securing the highest customer satisfaction index within the STS Alpresor group during my tenure