Jonas Hanson Email & Phone Number

Toronto, Ontario, Canada

• Governance & Strategy:
• Lead enterprise-wide governance and strategic oversight for digital learning platforms, including the Enterprise Learning Management System (LMS), Learning Experience Platform (LXP), Social Learning, Intranet, Content.
• Develop and implement platform standards, operational processes, and a multi-stakeholder governance framework.Project Leadership & Execution:
• Responsible for overseeing system upgrades and change projects from the initial intake stage to full implementation, while also providing support for project prioritization and resource allocation.
• Manage platform issue investigation, analysis, prioritization and resolution, ensuring timely and effective problem resolution.Consultative Guidance & Business Analysis:
• Collaborate directly with business owners to facilitate the definition of business processes, requirements, solution design, test plan development, and implementation plans for Digital Learning solutions.

Toronto, Ontario, Canada

• Led the management of Scotiabank's external learning platforms, including population management, feature implementation, and enhancements.
• Implemented curated content channels, programs, and learning experiences across the external provider's platforms.
• Provided day-to-day operational support and governance for Digital Learning Platforms, including Level 2 support for content library inquiries and Level 3 issue resolution with vendors.
• Proposed solutions for issues encountered in the day-to-day operations of the learning platforms and assigned projects based on specialized information analysis.
• Provided support for the bank's Learning Management System, Learning Experience Platform, Social Learning Sites, and Intranet Portals.
• Collaborated with Learning advisors, business Lines, and team members to create reports. Ensured that the reports were customized to the needs and preferences of different stakeholders.

Toronto, Canada Area

• Supported the implementation and ongoing management of various learning program pilots as part of Scotiabank’s re-skilling initiative.
• Advised on the pilot’s learning platform capabilities and limitations for the Learning COE.
• Assisted with access, license assignment, and management, of users during the pilot.
• Served as the first point of contact for 7000 + users within the pilot learning platforms (LinkedIn Learning, Pluralsight)
• Proactively researched and resolved technical issues, discrepancies, questions, and concerns from users and stakeholders, while maintaining process workflow, forms, and templates.
• Escalated issues and provided enhancement suggestions to the appropriate stakeholder groups, tracked progress, and documented resolutions as appropriate.

Toronto, Canada Area

• Worked with staff to develop customer service procedures and retention strategy.
• Generated customer service activity reports.
• Provided input, collaborated with web/design team on creation of marketing collaterals.
• Analyzed behavior of competitors.
• Interpreted marketing and customer data to identify new opportunities on how to best target and appeal to customers.
• Deployed website updates via corporate content management system (CMS) to support marketing campaigns and business strategies.

Toronto, Canada Area

• Performed competitive analysis to maintain product’s advantages
• Responsible for updating channel’s EPG on a weekly basis.
• Co-ordinated the production of marketing material.
• Assisted in tracking the progress of the different marketing campaigns.
• Executed Social Media Marketing strategies for the Company.
• Performed secondary research and analysis on the internet.

Toronto, Canada Area

• Analyzed functional and system specifications and executed detailed Test Plans, including regression test for different modules in the applications that were in scope.
• Involved in meetings to review the progress of the testing and issues.
• Interacted with developers to explain where required, software bugs and re-testing the fixed issues.

Caracas - Venezuela

• Coordinated the execution of corporate events.
• Worked closely with the Marketing and Sales Manager to meet sales targets
• Worked directly with internal departments to design and produce marketing materials.
• Established / Maintained successful business relationships with contracted service providers.
• Negotiated prices, delivery dates and purchase amounts with vendors.
• Updated and maintained events database

Certificate In Marketing, Business & Professional Studies

Advertising, Social Sciences