Jonas Hanson Email & Phone Number

Toronto, Ontario, Canada

Governance & Strategy:• Lead enterprise-wide governance and strategic oversight for digital learning platforms, including the Enterprise Learning Management System (LMS), Learning Experience Platform (LXP), Social Learning, Intranet, Content Management, and Virtual Classroom platforms, ensuring alignment with business objectives.• Develop and implement platform standards, operational processes, and a multi-stakeholder governance framework.Project Leadership & Execution:• Responsible for overseeing system upgrades and change projects from the initial intake stage to full implementation, while also providing support for project prioritization and resource allocation.• Manage platform issue investigation, analysis, prioritization and resolution, ensuring timely and effective problem resolution.Consultative Guidance & Business Analysis: • Collaborate directly with business owners to facilitate the definition of business processes, requirements, solution design, test plan development, and implementation plans for Digital Learning solutions.• Provide consultative guidance to learning team members, business SMEs, and operations teams throughout the program development cycle.

Toronto, Ontario, Canada

• Led the management of Scotiabank's external learning platforms, including population management, feature implementation, and enhancements.• Implemented curated content channels, programs, and learning experiences across the external provider's platforms.• Provided day-to-day operational support and governance for Digital Learning Platforms, including Level 2 support for content library inquiries and Level 3 issue resolution with vendors.• Proposed solutions for issues encountered in the day-to-day operations of the learning platforms and assigned projects based on specialized information analysis.• Provided support for the bank's Learning Management System, Learning Experience Platform, Social Learning Sites, and Intranet Portals.• Collaborated with Learning advisors, business Lines, and team members to create reports. Ensured that the reports were customized to the needs and preferences of different stakeholders.• Provided strategic oversight for Scotiabank's external providers, LinkedIn Learning, Pluralsight, Anders Pink, and getAbstract, ensuring alignment with long-term objectives and maintaining relevance and accessibility for all stakeholders within the organization.

Toronto, Canada Area

• Supported the implementation and ongoing management of various learning program pilots as part of Scotiabank’s re-skilling initiative.• Advised on the pilot’s learning platform capabilities and limitations for the Learning COE.• Assisted with access, license assignment, and management, of users during the pilot.• Served as the first point of contact for 7000 + users within the pilot learning platforms (LinkedIn Learning, Pluralsight)• Proactively researched and resolved technical issues, discrepancies, questions, and concerns from users and stakeholders, while maintaining process workflow, forms, and templates.• Escalated issues and provided enhancement suggestions to the appropriate stakeholder groups, tracked progress, and documented resolutions as appropriate.• Directly worked with 3rd party suppliers in the resolution of issues during the pilot.• Monitored the learning platforms for missing/inaccurate data, by performing data audits and reports.• Assisted Senior Manager in the Identification, analysis, and interpretation of trends in complex data sets; assisted in the production of the learning platform dashboards.• Solved ad hoc questions from internal customers by confirming data on templates provided to the group to support key business initiatives.• Coordinated and conducted training sessions for Champions and users identified for the pilot.• Assisted in the creation of learning pathways and channels within LinkedIn Learning, and Pluralsight.

Toronto, Canada Area

• Worked with staff to develop customer service procedures and retention strategy.• Generated customer service activity reports.• Provided input, collaborated with web/design team on creation of marketing collaterals.• Analyzed behavior of competitors.• Interpreted marketing and customer data to identify new opportunities on how to best target and appeal to customers.• Deployed website updates via corporate content management system (CMS) to support marketing campaigns and business strategies.• Co-ordinate Special events.• Navigated and logged errors on the corporate issue tracking system following website updates.

Toronto, Canada Area

• Performed competitive analysis to maintain product’s advantages• Responsible for updating channel’s EPG on a weekly basis. • Co-ordinated the production of marketing material.• Assisted in tracking the progress of the different marketing campaigns. • Executed Social Media Marketing strategies for the Company.• Performed secondary research and analysis on the internet.• Assisted the Marketing Manager in brand and product development.

Toronto, Canada Area

• Analyzed functional and system specifications and executed detailed Test Plans, including regression test for different modules in the applications that were in scope.• Involved in meetings to review the progress of the testing and issues.• Interacted with developers to explain where required, software bugs and re-testing the fixed issues.

Caracas - Venezuela

• Coordinated the execution of corporate events.• Worked closely with the Marketing and Sales Manager to meet sales targets• Worked directly with internal departments to design and produce marketing materials.• Established / Maintained successful business relationships with contracted service providers.• Negotiated prices, delivery dates and purchase amounts with vendors.• Updated and maintained events database

Certificate In Marketing, Business & Professional Studies

Advertising, Social Sciences