Jonas Hugosson Email & Phone Number

New York, United States

New York City Metropolitan Area

* Assist both in house and external users with Tradeblazer trading software.* Managing Salesforce project to create database of users, company devices and network access to streamline on/offboarding.* White glove service to traders and C-suite with troubleshooting and other IT related needs.

New York City Metropolitan Area

• Providing 1st line support for over 18,000 users via phone and email.
• Diagnose, troubleshoot, and resolve softwares issues Office 365, MS Teams, clinical applications, Windows 7/10, IOS/Android devices, Aruba, Citrix, VPN
• Worked with ticketing systems Remedy and Service Now to escalate tickets to correct departments.
• Unlocked accounts, reset password and reviewed users information via Active Directory

New York City Metropolitan Area

• Set up and prepared users cellphones and other mobile devices for a migration from their old email system over to Office 365.
• Acted as help desk for users regarding questions about their IOS and Android devices.

Jessheim, Akershus, Norway

• Trained new employees regarding specialty work procedures i.e. x-ray screenings, inspectingpassenger’s luggage & items on their person, etc.
• Safely confiscated contraband inappropriate for flight or facility in order to ensure airport safety.
• Acted as a “point-person” for passengers by addressing any questions or concerns they may have while visiting the airport.

Bachelor'S Degree, Network Operations And Security (Ongoing)

Designed for IT professionals seeking to leverage their network experience and grow their knowledge of the cloud to become network.

Network Administration And Security, Information Technology

The Network Administration & Security option leads to an Associate of Applied Science (AAS) degree. This option will provide graduates.