* CAE (Client Automation Enterprise) is a Software Distribution solution from HP – similar to that of Microsoft SCCM.Responsible for keeping a healthy software distribution infrastructure. Includes maintaining and monitoring of modules that runs on 130 servers around the world servicing 15k client computers with applications in a “desired state” using software policy defined in Active Directory.Adhering to ITIL standards and processes. Release of applications, upgrades and security patches to the estate.Format monthly KPI reports from SQL and provide to the account.Solving issues from both client and server end (Level 2 & 3 support). Working with other teams on special projects to help improve the service.

Responsible for administration and maintaining of desktop computers, server, network, security, printer and backups. Helping out staff with queries they might have regarding use of operating system and applications.I also designed, published and maintained their homepage.

I had the chance to go to Spain and do some freelancing. I did work for a couple of estate agents and other small companies. Setting up networks and installing/configuring software and hardware on computers was my daily routine.

Helping customers of whom are commercial and major accounts via telephone, email and fax. Involving areas of:Compaq Enterprise Hardware (Servers, Storage, Accessories)Compaq Enterprise Software (Installation, Configuration, Management)Resolving customer concerns and issues as well as upgrading and delivering technical solutions. In many cases this includes replicating customer’s problems by setting up systems and configurations in a lab environment.

Duties involved helping customers via telephone, email and fax.Delivering technical support in: Installing and configuration of our software (email and browsers)Modem installationNetwork installation (TCP/IP, etc)Troubleshooting and problem-solving

Involved welding and quality testing of hydraulic tanks.