In this client facing role, responsible for the delivery of Optum’s Risk Manager, Quality Pathways and Compliance Reporter health plan analytics solutions. These products are used for population risk management, cost and utilization analysis, episode of care analytics, and HEDIS measurements and gap reporting. Involved from kick-off through rollout, working with multiple major healthcare providers at different stages of deployment, adapting and assuming different roles as needs present themselves.• Requirements Gathering – Work side-by-side with clients to understand their business processes to best determine requirements for the application, inbound/outbound data feeds, business rules, reporting, etc. Perform gap analysis, create user stories, use cases and document current and future business process flows via Visio. Determine application security needs, as well as users and groups security needs.• Application Development & Implementation – Evaluate and log customer requirements/changes/enhancements in Jira and work with onshore/offshore developers to prioritize, complete, test and deliver. Develop release notes and work with client to deploy the software. • QA Testing – Develop and present client specific testing plan which includes testing for the application, data feeds, trumping/business rules, reports, and an end-to-end test to run with the client prior to rollout. For all releases, verify all logged items are tested prior to client delivery, as well as general regression testing. • Documentation & Training – Create documentation on an ongoing basis, including release notes, deployment instructions, runbooks, SOPs, etc., all maintained and organized on SharePoint. Provide training for application users on software best practices, as well as back-end configuration to IT staff.

Co-Owner of Crestvue Farm, crestvuefarm.com. Providing organically grown fresh produce, eggs and cut flowers in the Nelson County, VA region. Our goods are sold at the Nellysford, VA Farmers Market and the Lovingston, VA Farmers Market.

Supported this real estate team’s technology and marketing needs while modernizing their business. Moved all promotions and advertising from print to web, designed and re-launched team’s website, and created a collaborative workspace for the team members to be able to centralize and share files, data, schedules and contacts. Responsible for all marketing, web or otherwise, for company and properties.• Marketing Support – Responsible for internet marketing of new properties for sale and rent utilizing both in-house and external websites. Designed marketing materials utilizing Adobe InDesign, Photoshop and Acrobat for web, email and print distribution. Initiated monthly HTML email newsletters to potential and past clients. • Web Design and Support – Redesigned and maintained company’s website using Adobe Dreamweaver and Photoshop. Responsible for photographing and uploading properties and related information to websites.• Technical Support - Provided technical support ranging from networking and maintaining office’s computers and printers to configuring remote office access and configuring email. Provided both Mac and Windows OS support. Performed application installs, upgrades and troubleshooting, and maintained anti-virus and security standards. Lead user training for all new application installations and upgrades and kept best practice documentation up to date.

Directed the 5 member PQI (Programs, Quality & Information) department responsible for internal application support, business-critical data management, ad-hoc query design, reporting for internal and external customers, and tracking and reporting internal quality statistics for the entire Operations Department. • Business Analyst – Responsible for receiving, logging and prioritizing requests from users for application changes and enhancements for all internal .NET applications, as well as associated database enhancements. Worked side-by-side with developers and Database Administrators to implement application changes, develop user acceptance testing, schedule roll-outs, and create and distribute release notes and associated training documentation.• Training and Documentation - Developed and organized a training program for all incoming operations members to introduce them to Catalina’s processes, data structure, and all internally created applications. Created step-by-step training documentation for different skill levels and lead the training classes. Documented departmental workflows and SOPs in Visio to comply with SOX regulations.• Reporting and Quality Metrics – Worked closely with the Sales and Operations departments to develop reports, queries and databases in Access and Hyperion to increase their business and productivity. Tasked with the querying, tracking and compiling of the quality metrics from every aspect of the Operations Department and presenting to Executive Vice Presidents on a quarterly basis.

Managed the 7 member DB Information group that was instrumental in delivering this division’s primary product; targeted, direct-to-consumer messages printed at pharmacies during the point-of-sale. This department worked intimately with other departments (Sales, Analytics, Graphics) to coordinate and input data into our systems to be uploaded to over 50% of the country’s pharmacies on a weekly basis. The communications with these pharmacies fell to this group, specifically, clearing the advertising campaigns to print in each chain.• Business Analyst - Sole Business Analyst for the pharmaceutical division of Catalina Marketing and primary contact with the corporate IT department based in the St. Petersburg, FL headquarters. Duties involved leading weekly meetings with stakeholders and developers, designing screens and workflow, testing, user documentation, training and application rollout. • Application SME - Was the user subject matter expert for all proprietary Catalina applications, as well as lead contact for system enhancements and defect reports. Logged and prioritized all application enhancement requests and presented monthly to the Executive VP of IT. • Reporting Lead - Lead query designer using BrioQuery (now Hyperion) and Access for Operations to check front-end data input, as well as for Sales to track product distribution and ROI.