I’m a result-oriented, structured, and highly committed person with approx. 25 years of experience managing complex projects and various types of assignments under high pressure and with great responsibility. I have a high personal drive and work ethic and I characterize myself both as a problem solver and a ”doer” with a strong ability to get things in place and deliver according to ambitious goals and expectations. With hands-on experience from different disciplines and areas like Project Management, Product and Service Development, Strategy Development & IT Service Management, I’ve gained deep insight into the border landscape between business and IT and have a strong ability to add value to many types of organizations.In addition to a Master of Science degree in Business Administration and Economics, I'm a PMP certified project manager and a certified ITIL Expert. I have also in-depth knowledge and understanding of various standards, frameworks, models, and methods. I enjoy working with process development and really getting a thorough understanding of what the business really needs to work efficiently in their processes.Fact-based decision-making and a data-driven approach to problem-solving are important to me as I really want to understand what needs to be accomplished and why. Just doing things on command is not for me,Specialties: Project Management (certified PMP), Requirements Analysis, Business Relationship Management, IT Service Management (certified ITIL Expert including certifications in Service Strategy, Service Design, Service Transition, Service Operations, Continual Service Improvement and Managing Across the Lifecycle - MALC), Business and Requirement Analysis, Process Management, Translation, and Localization Management, Quality Assurance, Offshoring, and Outsourcing, EDI, Business Analytics, Integration, Enterprise Architecture, Learning Management, and Process Modeling.Application Manager for a number of Business Critical Applications like ERP system (MS Dynamics), Business Intelligence (MS PowerBI, Data Warehouse, and OLAP Cubes), CRM (Salesforce Service and Sales Cloud), Web solutions (Episerver), Learning Management System (Docebo), EDI (Dynamics BC Extensions), Domains etc.