Jonas L. Email & Phone Number

Information Technology Manager with 26 years of progressive experience in service delivery, production support management, project management with proven track record in building and leading successful global support and service delivery teams.ITIL practitioner with hands-on experience defining and implementing processes and tools. Proficient in streamlining IT service operation processes and governance in areas of event, incident, change, and problem management with goal of reducing operational overhead while maintaining high standard of service.Demonstrated experience managing projects across varied technology platforms with track record in leading project lifecycle on time and within budget.Proficient in process and service improvement. Proven experience in IT governance, risk and controls following firm-wide standards.Effective communication, interpersonal and people management skills. At ease in high stress environment requiring ability to handle multi-tasks levels of responsibility. Ability to work efficiently in both independent and global team working environments. Known for exceeding goals and objectives

Listed skills include Production Management, Vendor Management, Business Process Improvement, and Cloud Computing.